On Mon, 2022-05-16 at 19:02 -0400, Sam Varshavchik wrote: > One of their motherboards keeps locking up on me. After some back and > forth their last reply ended the discussion thread with a: > > # Since we do not fully support and validate Linux, we cannot offer full > # support on Linux. Please try a Windows base OS to check if you are still > # experiencing the same instability issue.
I take issue with this on a customer service stand point. As the customer, it is NOT YOUR JOB to diagnose faulty hardware. Probably most of their customers would be unable to do that. You should be able to return non-working equipment and THEY should assess it. You should also be able to return it to the vendor without being hassled about it, nor being told to go back to the manufacturer instead (in my country, that's actually illegal to be fobbed off that way). Of course you mightn't trust them, and it's in your interests to do your own tests, first. But the obligation should be on THEM. When I've dealt with good companies, I've asked them about non-working equipment, they've given me a few simple to do "have you tried this?" questions, and when I confirmed I'd done what I could, they simply told me to bring it back. If they'd asked me to jump through hoops I would have given them a serve over it, but they didn't. I delightedly name one, Jaycar, as a company that will try their level best to get out of warranties, and act illegally about it. -- uname -rsvp Linux 3.10.0-1160.62.1.el7.x86_64 #1 SMP Tue Apr 5 16:57:59 UTC 2022 x86_64 Boilerplate: All unexpected mail to my mailbox is automatically deleted. I will only get to see the messages that are posted to the mailing list. _______________________________________________ users mailing list -- users@lists.fedoraproject.org To unsubscribe send an email to users-le...@lists.fedoraproject.org Fedora Code of Conduct: https://docs.fedoraproject.org/en-US/project/code-of-conduct/ List Guidelines: https://fedoraproject.org/wiki/Mailing_list_guidelines List Archives: https://lists.fedoraproject.org/archives/list/users@lists.fedoraproject.org Do not reply to spam on the list, report it: https://pagure.io/fedora-infrastructure
