As I understand we are talking about video settings dialog? And user can see only small picture and picture disappear if he/she changes the resolution?
On Tue, Apr 28, 2020, 20:24 Peter-Otto Weber <cyber...@hotmail.de> wrote: > Thx Maxim, > > > > the strange thing is, that all users have the same computer with the same > Windows 10 image. > > > > There never was something like this (dimensions) > > > > It worked fine for this customer in the home office. > > > > The others did not have a problem with the settings. > > > > I just took one of those computers to test. > > > > Just to understand – if i go into settings – the image i (should) see, > does not have to do something with „network or firewall“? > > > > It is a „local“ image coming from the browser? > > > > Because the customer was able to see and hear me in a meeting, coming from > home office. > > > > Best wishes > > > > POW > > > > *Von:* Maxim Solodovnik <solomax...@gmail.com> > *Gesendet:* Dienstag, 28. April 2020 14:41 > *An:* Openmeetings user-list <user@openmeetings.apache.org> > *Cc:* kaffeesurrogat <kaffeesurro...@posteo.de> > *Betreff:* Re: No Video in Settings > > > > Maybe problem is caused by the current pre-set dimensions are incompatible > with client camera? > > You can add custom dimensions to the list > > But I'm not sure how to get the list of compatibles :( > > Maybe check the manual for laptop or camera? > > Or try external camera first > > > > On Tue, Apr 28, 2020, 19:33 Stefan Kühl <ste...@quatrekuehl.eu> wrote: > > Hey guys, > > OM works very well with Firefox and Chrome, only IE and Edge gave some > problems. > > Greetz, > > Hoschie > > > > > > Am 28.04.2020 14:28, schrieb kaffeesurrogat: > > Dear Peter, > > actually I'm not an expert and new to OM ... > > > Greetings, > > kaffeesurrogat > > On 28/04/2020 14:18, kaffeesurrogat wrote: > > Hello Peter, > > i'm sorry to say that, but my experience is, that it works best with > chrome. > > Kaffeesurrogat > > On 28/04/2020 14:07, Peter-Otto Weber wrote: > > Hello, > > > > we are using / testing OM since about two weeks. > > > > Currently i have a user in LAN that is not able to see a video setting > up the devices? > > > > Firewall should not be the problem because i had a conference with > another user behind the same firewall. > > > > This user ha a „still image" oft he cam. Trying different settings / > resolutions the image got totally lost. > > > > In Camera App of win 10 there's an image. > > > > Reboot and cache delete did not change anything. > > > > We are using Firefox 75.0/64. > > > > Any idea how to test out for the cause oft he problem? > >
