Do you have any errors in the logs? can you check with PS which processes are started?
Actually conversion is made by running 3rd party tools (imagemagic, libreoffice etc.) and there is configurable timeout external.process.ttl https://openmeetings.apache.org/GeneralConfiguration.html so processes will not work "forever" I can suggest to: 1) using real-time logs find the process which hangs 2) try to to manually run it, maybe play with some params I never saw the behavior like this :( On Mon, 3 Jun 2019 at 23:27, Denis Noctor <denisnoc...@gmail.com> wrote: > Hi there Maxim, > > I am running 2 different AWS instances (both with Ubunto 18.04.2 LTS) – > the only difference being is that one is running 5.0.0-M2-SNAPSHOT > (Revision - 85daa3b /Build date 2019-05-13T16:53:23Z) and the other is > running 5.0.0-M2-SNAPSHOT (Revision - 1c16b6d /Build date > 2019-05-19T13:29:29Z) > > The first one is setup using NUMB TURNSERVER and as a result audio and > video is working as expected (solving the whole NAT issue I had some time > back). > Both installations are based on Alvaro’s version 9 instructions > “Installation of Apache OpenMeetings 5.0.0 M1 on Ubuntu 18.04 LTS” … with > the exception of installing the 5.0.0-M2-SNAPSHOTS… on Ubunto 18.04.2 LTS. > When I try upload files to “My Files” / the whiteboard, everything seems > to “hang” on the “Converting…” pop up stage. When I press “cancel” in the > pop up box, the box closes though there still appears be some activity in > the background as there is still a “spinning” arrow. When I exit the room > sometimes get an “Internal Error – Return to home page” > (https://........./openmeetings/wicket/bookmarkable/org.apache.wicket.markup.html.pages.InternalErrorPage) > > > This is why I set up a second AWS instance to double check installation – > however, in the second installation I have the same “converting” issues. > > However, sometimes if I reboot the instances, restarting MySql, Kurento > and Tomcat3 (in this order), I can sometimes upload *ONE* document (jpg, > ppt, doc etc.) but when I try to upload another file, everything is stuck > on the “converting” process until I cancel. > > I am curious to know if there are other users using Ubuntu 18.04.2 LTS > (AWS instance) and if they are having a similar problem as I am beginning > to think this is unique to 18.04.2 LTS (and not 18.04). > For reference the following are installed: > ImageMagick - Version: ImageMagick 6.9.7-4 Q16 x86_64 20170114 > Ghostscript – Version: GPL Ghostscript 9.26 (2018-11-20) > LibreOffice - Version: 6.2.4.2 20(Build:2) > > /etc/ImageMagick-6/policy.xml has been edited to comment out the following: > <!-- <policy domain="coder" rights="none" pattern="PS" /> --> > <!-- <policy domain="coder" rights="none" pattern="PDF" /> --> > > Any feedback would be appreciated. > > All the best. > > Denis > > > <http://www.avg.com/email-signature?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> > Virus-free. > www.avg.com > <http://www.avg.com/email-signature?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> > <#m_-5775421598985918898_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2> > -- WBR Maxim aka solomax
