> Any network changes, security software, firewalls - anything like that between the browsers and the Guacamole Client (Tomcat) server, or between Tomcat and guacd?
No, both are running on the same server, so as far as I can tell connectivity isn't an issue. The behavior occurs across different browsers (Edge, Chrome, Firefox) and systems running AV or not. Erik Berndt / Systems Administrator On Fri, Aug 21, 2020 at 8:06 AM Nick Couchman <[email protected]> wrote: > On Mon, Aug 17, 2020 at 11:45 AM Erik Berndt > <[email protected]> wrote: > >> It's Ubuntu 16.04. This is the output of journalctl -u guacd.service -f >> >> Aug 17 08:22:38 www.superiorpaving.net guacd[15410]: All supported >> devices sent. >> Aug 17 08:22:38 www.superiorpaving.net guacd[15410]: Device 0 (Guacamole >> Printer) connected successfully >> Aug 17 08:22:38 www.superiorpaving.net guacd[15410]: Device 1 (Guacamole >> Filesystem) connected successfully >> Aug 17 08:26:33 www.superiorpaving.net guacd[15410]: User is not >> responding. >> > > This seems to be the issue, here, though it's not really clear why this is > happening. Not sure if it's a communication issue between the Tomcat > process and guacd, or between the browsers and Tomcat, but something is > causing guacd to give up because it isn't receiving any updates from the > client. > > Any network changes, security software, firewalls - anything like that > between the browsers and the Guacamole Client (Tomcat) server, or between > Tomcat and guacd? > > -Nick > -- This e-mail and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to whom they are addressed. If you are not the intended recipient or the person responsible for delivering the e-mail to the intended recipient, be advised that you have received this e-mail in error and that any use, dissemination, forwarding, printing or copying of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately notify Superior Paving Corp. by telephone at (703) 631-0004. You will be reimbursed for reasonable costs incurred in notifying us.
