In addition to Nick’s comment, what parameters are set for the RDP connection in the Web UI? Mainly looking at the username/password fields.
On Sun, Aug 16, 2020 at 7:57 PM Nick Couchman <[email protected]> wrote: > On Fri, Aug 14, 2020 at 10:25 AM Erik Berndt > <[email protected]> wrote: > >> Hello, >> >> We are suddenly faced with users who are able to authenticate against the >> Guacamole server, but the connecting isn't being passed through to the >> Windows RDP server. >> >> Relevant lines from catalina.out show >> >> 10:18:13.490 [http-nio-8080-exec-3] INFO >> o.a.g.r.auth.AuthenticationService - User "[redacted] successfully >> authenticated from [redacted, redacted, 0:0:0:0:0:0:0:1]. >> >> After authentication, they receive a connection error message stating >> that the connecting has been closed because the server is taking too long >> to respond... >> >> The user have no issue logging into the Windows RDP server natively and >> there are no firewall rules in place that would prevent this (that I'm >> aware of). >> >> We're using v1.00. Does anyone have any guesses as to what could could be >> causing this? >> >> > I'd say the first thing to check is to make sure guacd is actually > running. If users can log in to the Web interface, then Tomcat is running, > but guacd might be stopped/dead and that could cause the issue you're > seeing. > > Beyond that, look at the log output of guacd (generally logged to syslog) > and see what errors are showing up there. > > -Nick > > >
