On Fri, Aug 14, 2020 at 10:25 AM Erik Berndt <[email protected]> wrote:
> Hello, > > We are suddenly faced with users who are able to authenticate against the > Guacamole server, but the connecting isn't being passed through to the > Windows RDP server. > > Relevant lines from catalina.out show > > 10:18:13.490 [http-nio-8080-exec-3] INFO > o.a.g.r.auth.AuthenticationService - User "[redacted] successfully > authenticated from [redacted, redacted, 0:0:0:0:0:0:0:1]. > > After authentication, they receive a connection error message stating that > the connecting has been closed because the server is taking too long to > respond... > > The user have no issue logging into the Windows RDP server natively and > there are no firewall rules in place that would prevent this (that I'm > aware of). > > We're using v1.00. Does anyone have any guesses as to what could could be > causing this? > > I'd say the first thing to check is to make sure guacd is actually running. If users can log in to the Web interface, then Tomcat is running, but guacd might be stopped/dead and that could cause the issue you're seeing. Beyond that, look at the log output of guacd (generally logged to syslog) and see what errors are showing up there. -Nick
