Hello Heather Yes you answered several requests of mine, but not the one(s) relative to THAT specific problem. And I have received all the answers for the other requests, but not for that last one. I just sent you a reminder to the on-rev support email address.
Thanks On Tue, October 18, 2016 2:41 pm, Heather Laine wrote: > Dear JBV, > > > We have responded to several tickets of yours recently in the hosting > support. I'm concerned to hear you might have sent us something we did > not receive or I cannot locate, or possibly that you did not receive our > replies. Please send me the ticket numbers, to the supp...@livecode.com > address, and I will look into it (don't send the tickets here please!). > > Regards, > > > Heather > > > Heather Laine > Customer Services Manager > LiveCode Ltd > www.livecode.com > > > >> On 18 Oct 2016, at 13:26, jbv <j...@souslelogo.com> wrote: >> >> >> Hi Matthias >> >> >> Thanks for the answer. >> But that on-rev account already has a dedicated ip. >> I wasn't in direct contact with the isp, but according to my client >> it wasn't the ip that was blocked, but the server itself. The app sends >> requests to the server through urls such as : http://myDomain.on-rev.com >> that's what on-rev support told me should be used instead of ip, and >> from what I understand that was blocked... >> >> On Tue, October 18, 2016 2:13 pm, Matthias Rebbe wrote: >> >>> That´s really strange. I´ve never heard about such blocking in >>> general. And that the support is not answering is also very >>> un-typical. >>> >>> >>> What might help is to add a dedicated ip for the on-rev account. >>> So the domains of the on-rev account have their own ip-address and not >>> the main ip all other on-rev accounts on that server have. >>> >>> The dedicated ip is not very expensive. If i remember right about >>> 39$/y. >>> And it is setup within hours. >>> >>> >>> >>> Regards, >>> Matthias >>> >>> >>> >>> >>> >>>> Am 18.10.2016 um 13:48 schrieb jbv <j...@souslelogo.com>: >>>> >>>> >>>> >>>> Hi list >>>> One of my clients experienced severe problems a week ago >>>> as they couldn't use their client/server LC app and therefore lost >>>> dozens of potential clients. After blaming the developer for the >>>> days and repeating that the internet connection was ok, the tech >>>> support of the isp finally accepted to do some more research, and >>>> finally confessed that they had blocked the on-rev server, but >>>> wouldn't explain why... Did anything similar happened to anyone with >>>> an on-rev account ? And is there anything that can be done to >>>> prevent any further problem like that ? >>>> I'm asking the list, because despite sending a couple of urgent >>>> support requests to on-rev at that time, nobody ever got back to >>>> me... >>>> >>>> Thanks >>>> jbv >>>> >>>> >>>> _______________________________________________ >>>> use-livecode mailing list use-livecode@lists.runrev.com Please visit >>>> this url to subscribe, unsubscribe and manage your subscription >>>> preferences: >>>> http://lists.runrev.com/mailman/listinfo/use-livecode >>>> >>>> >>> >>> _______________________________________________ >>> use-livecode mailing list use-livecode@lists.runrev.com Please visit >>> this url to subscribe, unsubscribe and manage your subscription >>> preferences: >>> http://lists.runrev.com/mailman/listinfo/use-livecode >>> >> >> >> >> _______________________________________________ >> use-livecode mailing list use-livecode@lists.runrev.com Please visit this >> url to subscribe, unsubscribe and manage your subscription preferences: >> http://lists.runrev.com/mailman/listinfo/use-livecode >> > > > _______________________________________________ > use-livecode mailing list use-livecode@lists.runrev.com Please visit this > url to subscribe, unsubscribe and manage your subscription preferences: > http://lists.runrev.com/mailman/listinfo/use-livecode _______________________________________________ use-livecode mailing list use-livecode@lists.runrev.com Please visit this url to subscribe, unsubscribe and manage your subscription preferences: http://lists.runrev.com/mailman/listinfo/use-livecode
