Dear JBV, We have responded to several tickets of yours recently in the hosting support. I'm concerned to hear you might have sent us something we did not receive or I cannot locate, or possibly that you did not receive our replies. Please send me the ticket numbers, to the supp...@livecode.com address, and I will look into it (don't send the tickets here please!).
Regards, Heather Heather Laine Customer Services Manager LiveCode Ltd www.livecode.com > On 18 Oct 2016, at 13:26, jbv <j...@souslelogo.com> wrote: > > Hi Matthias > > Thanks for the answer. > But that on-rev account already has a dedicated ip. > I wasn't in direct contact with the isp, but according to my client > it wasn't the ip that was blocked, but the server itself. > The app sends requests to the server through urls such as : > http://myDomain.on-rev.com > that's what on-rev support told me should be used instead of ip, > and from what I understand that was blocked... > > On Tue, October 18, 2016 2:13 pm, Matthias Rebbe wrote: >> That´s really strange. I´ve never heard about such blocking in general. >> And that the support is not answering is also very un-typical. >> >> >> What might help is to add a dedicated ip for the on-rev account. >> So the domains of the on-rev account have their own ip-address and not the >> main ip all other on-rev accounts on that server have. >> >> The dedicated ip is not very expensive. If i remember right about 39$/y. >> And it is setup within hours. >> >> >> Regards, >> Matthias >> >> >> >> >>> Am 18.10.2016 um 13:48 schrieb jbv <j...@souslelogo.com>: >>> >>> >>> Hi list >>> One of my clients experienced severe problems a week ago >>> as they couldn't use their client/server LC app and therefore lost dozens >>> of potential clients. After blaming the developer for the days and >>> repeating that the internet connection was ok, the tech support of the >>> isp finally accepted to do some more research, and finally confessed that >>> they had blocked the on-rev server, but wouldn't explain why... Did >>> anything similar happened to anyone with an on-rev account ? And is >>> there anything that can be done to prevent any further problem like that >>> ? >>> I'm asking the list, because despite sending a couple of urgent >>> support requests to on-rev at that time, nobody ever got back to me... >>> >>> Thanks >>> jbv >>> >>> >>> _______________________________________________ >>> use-livecode mailing list use-livecode@lists.runrev.com Please visit this >>> url to subscribe, unsubscribe and manage your subscription preferences: >>> http://lists.runrev.com/mailman/listinfo/use-livecode >>> >> >> _______________________________________________ >> use-livecode mailing list use-livecode@lists.runrev.com Please visit this >> url to subscribe, unsubscribe and manage your subscription preferences: >> http://lists.runrev.com/mailman/listinfo/use-livecode > > > > _______________________________________________ > use-livecode mailing list > use-livecode@lists.runrev.com > Please visit this url to subscribe, unsubscribe and manage your subscription > preferences: > http://lists.runrev.com/mailman/listinfo/use-livecode _______________________________________________ use-livecode mailing list use-livecode@lists.runrev.com Please visit this url to subscribe, unsubscribe and manage your subscription preferences: http://lists.runrev.com/mailman/listinfo/use-livecode
