I've heard that Apple never reveals customer identities for any reason.
--
Jacqueline Landman Gay | jac...@hyperactivesw.com
HyperActive Software | http://www.hyperactivesw.com
On July 10, 2019 11:20:50 AM Ralph DiMola via use-livecode
<use-livecode@lists.runrev.com> wrote:
Yes the Apple reports(and deposits) show this BUT... those reports don’t
tell you who received the refund.
Since 2012 or so we are about $500.00 short. Some of this could be FX rates
and possible an App bugs but we had a rude user last month that demanded a
refund and then hung up on customer service but is still using the
app(backend server metrics). There is a cancelation on this month's Apple
report but we can't pin it to him. This app has in-app products that range
from $60.00 to $250.00 so this is becoming a real issue.
Ralph DiMola
IT Director
Evergreen Information Services
rdim...@evergreeninfo.net
-----Original Message-----
From: use-livecode [mailto:use-livecode-boun...@lists.runrev.com] On Behalf
Of Rick Harrison via use-livecode
Sent: Wednesday, July 10, 2019 12:09 PM
To: How to use LiveCode
Cc: Rick Harrison
Subject: Re: iOS In-App Purchase Refunds
Hi Ralph,
Has this ever happened to you before? If so, shouldn’t the transaction
show up in your financial report from Apple?
I’ll be very interested to know if you are able to come up with a solution
for this one.
Good luck!
Rick
On Jul 10, 2019, at 11:45 AM, Ralph DiMola via use-livecode
<use-livecode@lists.runrev.com> wrote:
Does anyone know how to detect when a user that made a valid in-app
purchase and then subsequently asked for and received a refund from Apple?
This is a in-app purchase for a subscription to intellectual property
so I need a way to know this so I can cut the user off. I have all the
backend server code to do this I just need to know if the user
received a refund from Apple.
Any ideas?
Thanks!
Ralph DiMola
IT Director
Evergreen Information Services
rdim...@evergreeninfo.net
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