I cant comment on your experiences with getting support John, I've always had positive experiences from getting support from forums for both MS stuff and Linux, but I have never ever once, received a working solution, or anything resembling proper help from Microsoft themselves. There responses are usually very dismissive and unhelpful to say the least. I'm not trying to say you are wrong in your view, but I am trying to say that the Windows support for example is in my opinion no better than that of Linux. I'd personally class them as fairly equal. I can usually find an answer to my issues whether they are MS or Linux using the user forums and known documented issues. I certainly wouldnt say Ubuntu support is lacking in anyway, in comparison to other OS's. Paul.
----- Original Message ----- From: UK Ubuntu Talk To:"UK Ubuntu Talk" Cc: Sent:Wed, 13 Oct 2010 16:39:24 +0100 Subject:Re: [ubuntu-uk] Ubuntu/Linux is still not an OS for the masses - discuss On 13/10/10 16:35, Paul Jones wrote: > > If you ask me (and I know noone did) there will ALWAYS be as many > people claiming "it worked perfectly without any configuration at all" > as there are people who claim "it was a nightmare, I couldnt get it to > work and I couldnt get any help either" regardless of whether its > Linux/Windows/ OSX etc. This debate rages in Car/Motorcycle forums as > well that I'm part of as well with people almost fighting to claim > each side of the story. > > The fact is there will always be good and bad examples of experiences > with any "product", simple as that. I agree, feeling like you are not > being helped enough by the Ubuntu community must be very frustrating, > but considering how much we pay where I work for our Microsoft Volume > Licensing the amount of help, or should I say lack of help we get from > MS is shocking. Almost every fix I have ever implemented in my entire > 15yr IT career has come from forums and word of mouth, or just plain > old fault finding. > > I could name many people who have installed Windows out of the box > with no issues, whatsoever, and many who have had an absolute > nightmare. I'm sure the same goes for Ubuntu but in my opinion the > help and resources for help from Microsoft are no better than for > Ubuntu/Linux so if you arent getting the answers you need, either you > need to shout louder, or maybe you are asking in the wrong "forum" > (not literal). > > Paul. Yeh, but what makes the difference, is the support. It can be a nightmare, but if there is good support, and its not done in a way that makes you feel like a idiot or worse, then it doesnt matter if its bad, if you can get it fixed fine. To be told go else where, if you cant get on, that really is good support. That is what makes something worth it or not. John -- Ubuntu User #30817 -- ubuntu-uk@lists.ubuntu.com [1] https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk [2] https://wiki.ubuntu.com/UKTeam/ [3] Links: ------ [1] mailto:ubuntu-uk@lists.ubuntu.com [2] https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk [3] https://wiki.ubuntu.com/UKTeam/
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