Hello, I've posted some updates, logs, etc. https://bugs.launchpad.net/canonical-devices-system-image/+bug/1495672 Please help, touch still don't work. I will be grateful for every hint how to repair it, what to check, etc.
2015-09-16 23:59 GMT+02:00 Kevin Gunn <kevin.g...@canonical.com>: > hey Krzysztof - so if you can see the device, you can do phablet-shell on > your host, that'll take you to the phone shell where you can get that info. > Also, if you need to pull files off, on your host you can do adb pull > /path/to/file/on/phone /path/to/your/host/ > > br,kg > > On Wed, Sep 16, 2015 at 4:04 PM, Krzysztof Tataradziński < > ktatar...@gmail.com> wrote: > >> I'm on Ubuntu now and I want to run that commands before reflash >> "- The output of system-image-cli -i >> - The full output of 'ps auxwf' >> - The full output of 'top -b -d3 -n10' (it'll take 30 seconds to run)" >> But how to do that? I've got ADB installed, phone is ON in normal mode >> and connected via usb to computer. >> adb devices gives me >> List of devices attached >> 75HABLMGZTUX device >> >> 2015-09-16 22:47 GMT+02:00 Kevin Gunn <kevin.g...@canonical.com>: >> >>> Hi Krzysztof, >>> very strange indeed. >>> And yes to your questions. >>> br,kg >>> >>> On Wed, Sep 16, 2015 at 3:38 PM, Krzysztof Tataradziński < >>> ktatar...@gmail.com> wrote: >>> >>>> Hello Kevin, >>>> I don't know why, but my touch repaired magically after n times >>>> rebooted. That touch unavaiable thing is geting more and more time (think >>>> in geometrical scale (first one repaired after 1-2 reboots, next more and >>>> more; yesterday that was couple of hours; today ~10 hours of restarting)), >>>> so I will reflash it. >>>> I must enter fastboot mode and only enter that command >>>> ubuntu-device-flash touch --channel=ubuntu-touch/stable/meizu.en >>>> --bootstrap --recovery-image=recovery.img >>>> from my computer (with device connected to it), yes? >>>> It will reset all my partitions and reinstall OS, yes? >>>> >>>> 2015-09-16 21:10 GMT+02:00 Kevin Gunn <kevin.g...@canonical.com>: >>>> >>>>> hey Krzysztof >>>>> I don't think anyone has reported anything this awful, much more >>>>> sporadic. >>>>> Not sure if others on the team have any ideas with so many "unable >>>>> to.."s listed in the bug. >>>>> >>>>> you'll wipe everything on your phone with this, but sounds like you're >>>>> beyond that point. >>>>> if you want to reflash in fastboot mode, your using an MX4 so you >>>>> could connect and do (sub your internationalization for the ".en" and >>>>> replace the "stable" with "rc-proposed" if you prefer) >>>>> >>>>> ubuntu-device-flash touch --channel=ubuntu-touch/stable/meizu.en >>>>> --bootstrap --recovery-image=recovery.img >>>>> >>>>> you can find the recovery image for MX4 here. >>>>> http://people.canonical.com/~alextu/tangxi/recovery/recovery.img >>>>> >>>>> br,kg >>>>> >>>>> On Wed, Sep 16, 2015 at 1:56 PM, Krzysztof Tataradziński < >>>>> ktatar...@gmail.com> wrote: >>>>> >>>>>> >>>>>> >>>>>> 2015-09-16 20:40 GMT+02:00 Krzysztof Tataradziński < >>>>>> ktatar...@gmail.com>: >>>>>> >>>>>>> >>>>>>> >>>>>>> 2015-09-16 20:31 GMT+02:00 Krzysztof Tataradziński < >>>>>>> ktatar...@gmail.com>: >>>>>>> >>>>>>>> Sorry, but I didn't have time yesterday to fight with that bug. I >>>>>>>> thought that I will do it today. At 8 am I went to work (touch was >>>>>>>> working). Received phone call, after that touch stopped working. >>>>>>>> After >>>>>>>> 2 hours of waiting, restarting phone, removing and putting again SIM >>>>>>>> card - started working. I putted my phone on table and I saw that it >>>>>>>> restarted itself (maybe there was some call coming - can't check >>>>>>>> that) >>>>>>>> and from that time I can't get touch working (~8 hours). Is there >>>>>>>> any >>>>>>>> way to deal with that? I can't even record video to show when that >>>>>>>> bug >>>>>>>> appear, because can't get touch working even for a while. >>>>>>>> >>>>>>>> I've created >>>>>>>> https://bugs.launchpad.net/canonical-devices-system-image/+bug/1495672 >>>>>>>> but can't even do >>>>>>>> "- The output of system-image-cli -i >>>>>>>> - The full output of 'ps auxwf' >>>>>>>> - The full output of 'top -b -d3 -n10' (it'll take 30 seconds to >>>>>>>> run) >>>>>>>> - /var/log/syslog from the same time the problem occurs >>>>>>>> - A tar file of /home/phablet/.cache/upstart" >>>>>>>> Because I can't enable developer mode. >>>>>>>> >>>>>>>> I'm thinking about: >>>>>>>> 1. Factory reset (but can't get into settings) >>>>>>>> >>>>>>> Done by connecting mouse and trying to click with invisible cursor - >>>>>> restarted, but didn't help. >>>>>> >>>>>> >>>>>>> 2. Reinstalling OS (how can I do that?) >>>>>>>> 3. Upgrade into rc-proposed (how can I do that?) >>>>>>>> >>>>>>>> Could anyone help me? >>>>>>>> I can make Hangout if that helps. >>>>>>>> >>>>>>>> Also when I turn device off and try to get into recovery mode >>>>>>>> (volume >>>>>>>> up + power), because it's stuck at screen with purple background, >>>>>>>> white and orange Ubuntu logo and shining bottom button. Is that >>>>>>>> other >>>>>>>> bug or related to that? >>>>>>>> >>>>>>> >>>>>>> Tried also to get into factory mode (volume down + power) and it >>>>>>> stuck with text "FASTBOOT mode..." >>>>>>> What the difference between recovery/factory? Or maybe that's all >>>>>>> what should load when I do that? >>>>>>> >>>>>>> >>>>>>>> 2015-09-15 11:15 GMT+02:00 Krzysztof Tataradziński < >>>>>>>> ktatar...@gmail.com>: >>>>>>>> > 2015-09-15 11:05 GMT+02:00 Jelmer Prins <justcara...@carakas.be>: >>>>>>>> >> >>>>>>>> >> Have you tried to reboot it in normal mode ? >>>>>>>> >> >>>>>>>> > Yes, couple of times, didn't help. >>>>>>>> >> >>>>>>>> >> On 15 Sep 2015, at 11:01, Krzysztof Tataradziński < >>>>>>>> ktatar...@gmail.com> >>>>>>>> >> wrote: >>>>>>>> >> >>>>>>>> >> Now again my touch don't work. Restarting couple of times didn't >>>>>>>> help. And >>>>>>>> >> I need fast to unlock phone and get phone number that was >>>>>>>> phoning to me >>>>>>>> >> (don't have it in address book, only in calls). Please help asap >>>>>>>> if someone >>>>>>>> >> know what to do with that. >>>>>>>> >> I don't know is that related, but I tried to get into recovery >>>>>>>> mode. It's >>>>>>>> >> loading but stuck at Ubuntu logo (touch work, because bottom >>>>>>>> button is >>>>>>>> >> reacting at my finger). >>>>>>>> >> >>>>>>>> >> Best regards, >>>>>>>> >> Krzysztof Tataradziński >>>>>>>> >> https://launchpad.net/~ktatar156 >>>>>>>> >> >>>>>>>> >> 2015-09-15 10:43 GMT+02:00 Julia Palandri < >>>>>>>> julia.palan...@canonical.com>: >>>>>>>> >>> >>>>>>>> >>> I yesterday had some interesting behavior, possibly related to >>>>>>>> this. I >>>>>>>> >>> was turning up my phone, and it never finished to completely >>>>>>>> show the screen >>>>>>>> >>> with the infographics. (it did boot, though). The infographics >>>>>>>> showed 5 >>>>>>>> >>> points (instead of the whole 'month'), and it was impossible to >>>>>>>> unlock. >>>>>>>> >>> Should I just add to the same bug? open a new one? any info >>>>>>>> that could help? >>>>>>>> >>> Thanks, >>>>>>>> >>> >>>>>>>> >>> On Tue, Sep 15, 2015 at 10:30 AM, Krzysztof Tataradziński >>>>>>>> >>> <ktatar...@gmail.com> wrote: >>>>>>>> >>>> >>>>>>>> >>>> Hello, >>>>>>>> >>>> I'm in work now and I received a call and talk about 12 >>>>>>>> minutes. Before >>>>>>>> >>>> that I had opened only app responsible for SMS (its stay in >>>>>>>> background). in >>>>>>>> >>>> middle of call I felt vibration, but see no notification. >>>>>>>> After call I've >>>>>>>> >>>> put my phone in pocket. After ~ 10 minutes I've try to unblock >>>>>>>> phone by pin. >>>>>>>> >>>> Entered three digits and touch stopped working. First >>>>>>>> restarting phone >>>>>>>> >>>> didn't help. I need to do it couple of time to unblock phone. >>>>>>>> >>>> I've got GPS all the time on, wifi off, bluetooth off, mobile >>>>>>>> data off. >>>>>>>> >>>> >>>>>>>> >>>> Best regards, >>>>>>>> >>>> Krzysztof Tataradziński >>>>>>>> >>>> https://launchpad.net/~ktatar156 >>>>>>>> >>>> >>>>>>>> >>>> 2015-09-15 1:10 GMT+02:00 Kevin Gunn <kevin.g...@canonical.com >>>>>>>> >: >>>>>>>> >>>>> >>>>>>>> >>>>> >>>>>>>> >>>>> Hey Krzysztof - we've been guessing based on some info that >>>>>>>> this is >>>>>>>> >>>>> related to memory pressure. Curious if you recall what apps >>>>>>>> you had open >>>>>>>> >>>>> when this happened ? Or roughly how many. And maybe services >>>>>>>> turned on/off >>>>>>>> >>>>> (gps, bt, wifi etc) >>>>>>>> >>>>> >>>>>>>> >>>>> And curious to hear if you get these freezes "shortly" after >>>>>>>> rebooting >>>>>>>> >>>>> or does it seem your using the phone for a while? >>>>>>>> >>>>> >>>>>>>> >>>>> Thanks for your help. >>>>>>>> >>>>> Br, kg >>>>>>>> >>>>> >>>>>>>> >>>>> >>>>>>>> >>>>> On Monday, September 14, 2015, Krzysztof Tataradziński >>>>>>>> >>>>> <ktatar...@gmail.com> wrote: >>>>>>>> >>>>>> >>>>>>>> >>>>>> Fast update. >>>>>>>> >>>>>> 10 minutes ago I heard that I've received SMS. Button was >>>>>>>> blinking, >>>>>>>> >>>>>> but no response, can't wake up screen, look at video >>>>>>>> >>>>>> https://www.sendspace.com/file/35eenn >>>>>>>> >>>>>> I had to hold power button long time to reset phone. >>>>>>>> >>>>>> >>>>>>>> >>>>>> 2015-09-14 22:51 GMT+02:00 Kevin Gunn < >>>>>>>> kevin.g...@canonical.com>: >>>>>>>> >>>>>>> >>>>>>>> >>>>>>> feel free to ping on IRC freenode in #ubuntu-mir tomorrow, >>>>>>>> European >>>>>>>> >>>>>>> morning is fine people will be able to help, "alf" is >>>>>>>> specifically chasing >>>>>>>> >>>>>>> this one. >>>>>>>> >>>>>>> >>>>>>>> >>>>>>> On Mon, Sep 14, 2015 at 2:56 PM, Krzysztof Tataradziński >>>>>>>> >>>>>>> <ktatar...@gmail.com> wrote: >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> Hi Kevin, >>>>>>>> >>>>>>>> I can help tomorrow (I'm going sleep now), but I need a >>>>>>>> step by step >>>>>>>> >>>>>>>> what to do; if that's important I must admin I don't have >>>>>>>> Ubuntu on desktop, >>>>>>>> >>>>>>>> but Arch. >>>>>>>> >>>>>>>> After we find all information we need, will be possible to >>>>>>>> back into >>>>>>>> >>>>>>>> default system packages/files/etc.? I mean without >>>>>>>> additional files that I >>>>>>>> >>>>>>>> need install to find what that bug is about. After all I >>>>>>>> just want to have >>>>>>>> >>>>>>>> clean system as before ;) >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> Best regards, >>>>>>>> >>>>>>>> Krzysztof Tataradziński >>>>>>>> >>>>>>>> https://launchpad.net/~ktatar156 >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> 2015-09-14 21:18 GMT+02:00 Kevin Gunn < >>>>>>>> kevin.g...@canonical.com>: >>>>>>>> >>>>>>>>> >>>>>>>> >>>>>>>>> Hi guys - I believe we already have this bug logged. >>>>>>>> >>>>>>>>> We are driving ourselves nuts trying to replicate. Only a >>>>>>>> couple of >>>>>>>> >>>>>>>>> folks in the company have rarely seen. >>>>>>>> >>>>>>>>> >>>>>>>> >>>>>>>>> >>>>>>>> >>>>>>>>> >>>>>>>> https://bugs.launchpad.net/canonical-devices-system-image/+bug/1491566 >>>>>>>> >>>>>>>>> >>>>>>>> >>>>>>>>> Krzysztof if you are seeing this frequently we'd love >>>>>>>> some help in >>>>>>>> >>>>>>>>> debug. >>>>>>>> >>>>>>>>> I don't know if you'd be willing to do, but we'd like a >>>>>>>> backtrace >>>>>>>> >>>>>>>>> of the device in the stuck state - but for the >>>>>>>> interesting bits we'd need >>>>>>>> >>>>>>>>> you to install libc and libstdc++ dbg packages, as well >>>>>>>> as mir dbg symbols. >>>>>>>> >>>>>>>>> There are some instructions in the bug, but i'll try to >>>>>>>> make it even more >>>>>>>> >>>>>>>>> clear. >>>>>>>> >>>>>>>>> >>>>>>>> >>>>>>>>> br,kg >>>>>>>> >>>>>>>>> >>>>>>>> >>>>>>>>> On Mon, Sep 14, 2015 at 1:57 PM, Marco Graziotti >>>>>>>> >>>>>>>>> <graziottima...@gmail.com> wrote: >>>>>>>> >>>>>>>>>> >>>>>>>> >>>>>>>>>> Try to open a new bug. Maybe other mx4 users can add more >>>>>>>> >>>>>>>>>> dettails. >>>>>>>> >>>>>>>>>> >>>>>>>> >>>>>>>>>> I don't know why this happen. >>>>>>>> >>>>>>>>>> >>>>>>>> >>>>>>>>>> Marco >>>>>>>> >>>>>>>>>> >>>>>>>> >>>>>>>>>> Il lunedì 14 settembre 2015, Krzysztof Tataradziński >>>>>>>> >>>>>>>>>> <ktatar...@gmail.com> ha scritto: >>>>>>>> >>>>>>>>>> > I thought that for now apps can't start with phone >>>>>>>> boot. But the >>>>>>>> >>>>>>>>>> > problem is that I use phone, in example sending SMS. >>>>>>>> Next I turn screen off. >>>>>>>> >>>>>>>>>> > 2 minutes later I turn it on again, but touch don't >>>>>>>> work. >>>>>>>> >>>>>>>>>> > 2015-09-14 19:57 GMT+02:00 Marco Graziotti >>>>>>>> >>>>>>>>>> > <graziottima...@gmail.com>: >>>>>>>> >>>>>>>>>> >> >>>>>>>> >>>>>>>>>> >> Hi, >>>>>>>> >>>>>>>>>> >> >>>>>>>> >>>>>>>>>> >> try to remember what kind of app have you installed >>>>>>>> before that >>>>>>>> >>>>>>>>>> >> this issue happened. >>>>>>>> >>>>>>>>>> >> Maybe this problem is caused by an app that start >>>>>>>> itself when >>>>>>>> >>>>>>>>>> >> the phone boot up. >>>>>>>> >>>>>>>>>> >> >>>>>>>> >>>>>>>>>> >> As I say, I have two MX4 and i don't have this issue. >>>>>>>> >>>>>>>>>> >> >>>>>>>> >>>>>>>>>> >> Marco >>>>>>>> >>>>>>>>>> >> >>>>>>>> >>>>>>>>>> >> >>>>>>>> >>>>>>>>>> >> >>>>>>>> >>>>>>>>>> >> Il 14/09/2015 19:53, Krzysztof Tataradziński ha >>>>>>>> scritto: >>>>>>>> >>>>>>>>>> >> >>>>>>>> >>>>>>>>>> >> Hi Marco, >>>>>>>> >>>>>>>>>> >> Yes, two days ago I done factory reset and today I >>>>>>>> find that >>>>>>>> >>>>>>>>>> >> bug again. From Google+ I saw that also Turan >>>>>>>> Mahmudov is having that issue. >>>>>>>> >>>>>>>>>> >> Best regards, >>>>>>>> >>>>>>>>>> >> Krzysztof Tataradziński >>>>>>>> >>>>>>>>>> >> https://launchpad.net/~ktatar156 >>>>>>>> >>>>>>>>>> >> 2015-09-14 19:41 GMT+02:00 Marco Graziotti >>>>>>>> >>>>>>>>>> >> <graziottima...@gmail.com>: >>>>>>>> >>>>>>>>>> >>> >>>>>>>> >>>>>>>>>> >>> Hi Krzysztof, >>>>>>>> >>>>>>>>>> >>> >>>>>>>> >>>>>>>>>> >>> In my house I have two Meizu MX4 with OTA-6 >>>>>>>> installed (Arale >>>>>>>> >>>>>>>>>> >>> r4), and i don't have this issue. >>>>>>>> >>>>>>>>>> >>> You tried with a "factory reset"? >>>>>>>> >>>>>>>>>> >>> >>>>>>>> >>>>>>>>>> >>> Best regards, >>>>>>>> >>>>>>>>>> >>> >>>>>>>> >>>>>>>>>> >>> Marco Graziotti >>>>>>>> >>>>>>>>>> >>> >>>>>>>> >>>>>>>>>> >>> >>>>>>>> >>>>>>>>>> >>> Il 14/09/2015 19:23, Krzysztof Tataradziński ha >>>>>>>> scritto: >>>>>>>> >>>>>>>>>> >>> >>>>>>>> >>>>>>>>>> >>> Hello, >>>>>>>> >>>>>>>>>> >>> Since OTA-6 I'm facing strange issues. >>>>>>>> >>>>>>>>>> >>> Sometimes my phone is turning off automatically >>>>>>>> (don't know >>>>>>>> >>>>>>>>>> >>> when, I saw that when I take it from my pocket) and >>>>>>>> sometimes touch don't >>>>>>>> >>>>>>>>>> >>> work (need to restart phone to get it working >>>>>>>> again). Could someone help >>>>>>>> >>>>>>>>>> >>> me? >>>>>>>> >>>>>>>>>> >>> Is that a known bug? If yes, when we can expect some >>>>>>>> hotfix (I >>>>>>>> >>>>>>>>>> >>> think this is so important that it should be >>>>>>>> repaired before OTA-7) >>>>>>>> >>>>>>>>>> >>> >>>>>>>> >>>>>>>>>> >>> >>>>>>>> https://plus.google.com/+KrzysztofTataradzi%C5%84ski/posts/7RdgFYtZ5sh >>>>>>>> >>>>>>>>>> >>> >>>>>>>> >>>>>>>>>> >>> Best regards, >>>>>>>> >>>>>>>>>> >>> Krzysztof Tataradziński >>>>>>>> >>>>>>>>>> >>> https://launchpad.net/~ktatar156 >>>>>>>> >>>>>>>>>> >>> >>>>>>>> >>>>>>>>>> >>> >>>>>>>> >>>>>>>>>> >>> >>>>>>>> >>>>>>>>>> >> >>>>>>>> >>>>>>>>>> >> >>>>>>>> >>>>>>>>>> > >>>>>>>> >>>>>>>>>> > >>>>>>>> >>>>>>>>>> >>>>>>>> >>>>>>>>>> -- >>>>>>>> >>>>>>>>>> Mailing list: https://launchpad.net/~ubuntu-phone >>>>>>>> >>>>>>>>>> Post to : ubuntu-phone@lists.launchpad.net >>>>>>>> >>>>>>>>>> Unsubscribe : https://launchpad.net/~ubuntu-phone >>>>>>>> >>>>>>>>>> More help : https://help.launchpad.net/ListHelp >>>>>>>> >>>>>>>>>> >>>>>>>> >>>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>> >>>>>>>> >>>>>> >>>>>>>> >>>> >>>>>>>> >>>> >>>>>>>> >>>> -- >>>>>>>> >>>> Mailing list: https://launchpad.net/~ubuntu-phone >>>>>>>> >>>> Post to : ubuntu-phone@lists.launchpad.net >>>>>>>> >>>> Unsubscribe : https://launchpad.net/~ubuntu-phone >>>>>>>> >>>> More help : https://help.launchpad.net/ListHelp >>>>>>>> >>>> >>>>>>>> >>> >>>>>>>> >>> >>>>>>>> >>> >>>>>>>> >>> -- >>>>>>>> >>> >>>>>>>> >>> Julia >>>>>>>> >> >>>>>>>> >> >>>>>>>> >> -- >>>>>>>> >> Mailing list: https://launchpad.net/~ubuntu-phone >>>>>>>> >> Post to : ubuntu-phone@lists.launchpad.net >>>>>>>> >> Unsubscribe : https://launchpad.net/~ubuntu-phone >>>>>>>> >> More help : https://help.launchpad.net/ListHelp >>>>>>>> >> >>>>>>>> >> >>>>>>>> > >>>>>>>> >>>>>>> >>>>>>> >>>>>> >>>>>> -- >>>>>> Mailing list: https://launchpad.net/~ubuntu-phone >>>>>> Post to : ubuntu-phone@lists.launchpad.net >>>>>> Unsubscribe : https://launchpad.net/~ubuntu-phone >>>>>> More help : https://help.launchpad.net/ListHelp >>>>>> >>>>>> >>>>> >>>> >>> >> >
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