Sorry, but I didn't have time yesterday to fight with that bug. I thought that I will do it today. At 8 am I went to work (touch was working). Received phone call, after that touch stopped working. After 2 hours of waiting, restarting phone, removing and putting again SIM card - started working. I putted my phone on table and I saw that it restarted itself (maybe there was some call coming - can't check that) and from that time I can't get touch working (~8 hours). Is there any way to deal with that? I can't even record video to show when that bug appear, because can't get touch working even for a while.
I've created https://bugs.launchpad.net/canonical-devices-system-image/+bug/1495672 but can't even do "- The output of system-image-cli -i - The full output of 'ps auxwf' - The full output of 'top -b -d3 -n10' (it'll take 30 seconds to run) - /var/log/syslog from the same time the problem occurs - A tar file of /home/phablet/.cache/upstart" Because I can't enable developer mode. I'm thinking about: 1. Factory reset (but can't get into settings) 2. Reinstalling OS (how can I do that?) 3. Upgrade into rc-proposed (how can I do that?) Could anyone help me? I can make Hangout if that helps. Also when I turn device off and try to get into recovery mode (volume up + power), because it's stuck at screen with purple background, white and orange Ubuntu logo and shining bottom button. Is that other bug or related to that? 2015-09-15 11:15 GMT+02:00 Krzysztof Tataradziński <ktatar...@gmail.com>: > 2015-09-15 11:05 GMT+02:00 Jelmer Prins <justcara...@carakas.be>: >> >> Have you tried to reboot it in normal mode ? >> > Yes, couple of times, didn't help. >> >> On 15 Sep 2015, at 11:01, Krzysztof Tataradziński <ktatar...@gmail.com> >> wrote: >> >> Now again my touch don't work. Restarting couple of times didn't help. And >> I need fast to unlock phone and get phone number that was phoning to me >> (don't have it in address book, only in calls). Please help asap if someone >> know what to do with that. >> I don't know is that related, but I tried to get into recovery mode. It's >> loading but stuck at Ubuntu logo (touch work, because bottom button is >> reacting at my finger). >> >> Best regards, >> Krzysztof Tataradziński >> https://launchpad.net/~ktatar156 >> >> 2015-09-15 10:43 GMT+02:00 Julia Palandri <julia.palan...@canonical.com>: >>> >>> I yesterday had some interesting behavior, possibly related to this. I >>> was turning up my phone, and it never finished to completely show the screen >>> with the infographics. (it did boot, though). The infographics showed 5 >>> points (instead of the whole 'month'), and it was impossible to unlock. >>> Should I just add to the same bug? open a new one? any info that could help? >>> Thanks, >>> >>> On Tue, Sep 15, 2015 at 10:30 AM, Krzysztof Tataradziński >>> <ktatar...@gmail.com> wrote: >>>> >>>> Hello, >>>> I'm in work now and I received a call and talk about 12 minutes. Before >>>> that I had opened only app responsible for SMS (its stay in background). in >>>> middle of call I felt vibration, but see no notification. After call I've >>>> put my phone in pocket. After ~ 10 minutes I've try to unblock phone by >>>> pin. >>>> Entered three digits and touch stopped working. First restarting phone >>>> didn't help. I need to do it couple of time to unblock phone. >>>> I've got GPS all the time on, wifi off, bluetooth off, mobile data off. >>>> >>>> Best regards, >>>> Krzysztof Tataradziński >>>> https://launchpad.net/~ktatar156 >>>> >>>> 2015-09-15 1:10 GMT+02:00 Kevin Gunn <kevin.g...@canonical.com>: >>>>> >>>>> >>>>> Hey Krzysztof - we've been guessing based on some info that this is >>>>> related to memory pressure. Curious if you recall what apps you had open >>>>> when this happened ? Or roughly how many. And maybe services turned on/off >>>>> (gps, bt, wifi etc) >>>>> >>>>> And curious to hear if you get these freezes "shortly" after rebooting >>>>> or does it seem your using the phone for a while? >>>>> >>>>> Thanks for your help. >>>>> Br, kg >>>>> >>>>> >>>>> On Monday, September 14, 2015, Krzysztof Tataradziński >>>>> <ktatar...@gmail.com> wrote: >>>>>> >>>>>> Fast update. >>>>>> 10 minutes ago I heard that I've received SMS. Button was blinking, >>>>>> but no response, can't wake up screen, look at video >>>>>> https://www.sendspace.com/file/35eenn >>>>>> I had to hold power button long time to reset phone. >>>>>> >>>>>> 2015-09-14 22:51 GMT+02:00 Kevin Gunn <kevin.g...@canonical.com>: >>>>>>> >>>>>>> feel free to ping on IRC freenode in #ubuntu-mir tomorrow, European >>>>>>> morning is fine people will be able to help, "alf" is specifically >>>>>>> chasing >>>>>>> this one. >>>>>>> >>>>>>> On Mon, Sep 14, 2015 at 2:56 PM, Krzysztof Tataradziński >>>>>>> <ktatar...@gmail.com> wrote: >>>>>>>> >>>>>>>> Hi Kevin, >>>>>>>> I can help tomorrow (I'm going sleep now), but I need a step by step >>>>>>>> what to do; if that's important I must admin I don't have Ubuntu on >>>>>>>> desktop, >>>>>>>> but Arch. >>>>>>>> After we find all information we need, will be possible to back into >>>>>>>> default system packages/files/etc.? I mean without additional files >>>>>>>> that I >>>>>>>> need install to find what that bug is about. After all I just want to >>>>>>>> have >>>>>>>> clean system as before ;) >>>>>>>> >>>>>>>> Best regards, >>>>>>>> Krzysztof Tataradziński >>>>>>>> https://launchpad.net/~ktatar156 >>>>>>>> >>>>>>>> 2015-09-14 21:18 GMT+02:00 Kevin Gunn <kevin.g...@canonical.com>: >>>>>>>>> >>>>>>>>> Hi guys - I believe we already have this bug logged. >>>>>>>>> We are driving ourselves nuts trying to replicate. Only a couple of >>>>>>>>> folks in the company have rarely seen. >>>>>>>>> >>>>>>>>> >>>>>>>>> https://bugs.launchpad.net/canonical-devices-system-image/+bug/1491566 >>>>>>>>> >>>>>>>>> Krzysztof if you are seeing this frequently we'd love some help in >>>>>>>>> debug. >>>>>>>>> I don't know if you'd be willing to do, but we'd like a backtrace >>>>>>>>> of the device in the stuck state - but for the interesting bits we'd >>>>>>>>> need >>>>>>>>> you to install libc and libstdc++ dbg packages, as well as mir dbg >>>>>>>>> symbols. >>>>>>>>> There are some instructions in the bug, but i'll try to make it even >>>>>>>>> more >>>>>>>>> clear. >>>>>>>>> >>>>>>>>> br,kg >>>>>>>>> >>>>>>>>> On Mon, Sep 14, 2015 at 1:57 PM, Marco Graziotti >>>>>>>>> <graziottima...@gmail.com> wrote: >>>>>>>>>> >>>>>>>>>> Try to open a new bug. Maybe other mx4 users can add more >>>>>>>>>> dettails. >>>>>>>>>> >>>>>>>>>> I don't know why this happen. >>>>>>>>>> >>>>>>>>>> Marco >>>>>>>>>> >>>>>>>>>> Il lunedì 14 settembre 2015, Krzysztof Tataradziński >>>>>>>>>> <ktatar...@gmail.com> ha scritto: >>>>>>>>>> > I thought that for now apps can't start with phone boot. But the >>>>>>>>>> > problem is that I use phone, in example sending SMS. Next I turn >>>>>>>>>> > screen off. >>>>>>>>>> > 2 minutes later I turn it on again, but touch don't work. >>>>>>>>>> > 2015-09-14 19:57 GMT+02:00 Marco Graziotti >>>>>>>>>> > <graziottima...@gmail.com>: >>>>>>>>>> >> >>>>>>>>>> >> Hi, >>>>>>>>>> >> >>>>>>>>>> >> try to remember what kind of app have you installed before that >>>>>>>>>> >> this issue happened. >>>>>>>>>> >> Maybe this problem is caused by an app that start itself when >>>>>>>>>> >> the phone boot up. >>>>>>>>>> >> >>>>>>>>>> >> As I say, I have two MX4 and i don't have this issue. >>>>>>>>>> >> >>>>>>>>>> >> Marco >>>>>>>>>> >> >>>>>>>>>> >> >>>>>>>>>> >> >>>>>>>>>> >> Il 14/09/2015 19:53, Krzysztof Tataradziński ha scritto: >>>>>>>>>> >> >>>>>>>>>> >> Hi Marco, >>>>>>>>>> >> Yes, two days ago I done factory reset and today I find that >>>>>>>>>> >> bug again. From Google+ I saw that also Turan Mahmudov is having >>>>>>>>>> >> that issue. >>>>>>>>>> >> Best regards, >>>>>>>>>> >> Krzysztof Tataradziński >>>>>>>>>> >> https://launchpad.net/~ktatar156 >>>>>>>>>> >> 2015-09-14 19:41 GMT+02:00 Marco Graziotti >>>>>>>>>> >> <graziottima...@gmail.com>: >>>>>>>>>> >>> >>>>>>>>>> >>> Hi Krzysztof, >>>>>>>>>> >>> >>>>>>>>>> >>> In my house I have two Meizu MX4 with OTA-6 installed (Arale >>>>>>>>>> >>> r4), and i don't have this issue. >>>>>>>>>> >>> You tried with a "factory reset"? >>>>>>>>>> >>> >>>>>>>>>> >>> Best regards, >>>>>>>>>> >>> >>>>>>>>>> >>> Marco Graziotti >>>>>>>>>> >>> >>>>>>>>>> >>> >>>>>>>>>> >>> Il 14/09/2015 19:23, Krzysztof Tataradziński ha scritto: >>>>>>>>>> >>> >>>>>>>>>> >>> Hello, >>>>>>>>>> >>> Since OTA-6 I'm facing strange issues. >>>>>>>>>> >>> Sometimes my phone is turning off automatically (don't know >>>>>>>>>> >>> when, I saw that when I take it from my pocket) and sometimes >>>>>>>>>> >>> touch don't >>>>>>>>>> >>> work (need to restart phone to get it working again). Could >>>>>>>>>> >>> someone help >>>>>>>>>> >>> me? >>>>>>>>>> >>> Is that a known bug? If yes, when we can expect some hotfix (I >>>>>>>>>> >>> think this is so important that it should be repaired before >>>>>>>>>> >>> OTA-7) >>>>>>>>>> >>> >>>>>>>>>> >>> https://plus.google.com/+KrzysztofTataradzi%C5%84ski/posts/7RdgFYtZ5sh >>>>>>>>>> >>> >>>>>>>>>> >>> Best regards, >>>>>>>>>> >>> Krzysztof Tataradziński >>>>>>>>>> >>> https://launchpad.net/~ktatar156 >>>>>>>>>> >>> >>>>>>>>>> >>> >>>>>>>>>> >>> >>>>>>>>>> >> >>>>>>>>>> >> >>>>>>>>>> > >>>>>>>>>> > >>>>>>>>>> >>>>>>>>>> -- >>>>>>>>>> Mailing list: https://launchpad.net/~ubuntu-phone >>>>>>>>>> Post to : ubuntu-phone@lists.launchpad.net >>>>>>>>>> Unsubscribe : https://launchpad.net/~ubuntu-phone >>>>>>>>>> More help : https://help.launchpad.net/ListHelp >>>>>>>>>> >>>>>>>>> >>>>>>>> >>>>>>> >>>>>> >>>> >>>> >>>> -- >>>> Mailing list: https://launchpad.net/~ubuntu-phone >>>> Post to : ubuntu-phone@lists.launchpad.net >>>> Unsubscribe : https://launchpad.net/~ubuntu-phone >>>> More help : https://help.launchpad.net/ListHelp >>>> >>> >>> >>> >>> -- >>> >>> Julia >> >> >> -- >> Mailing list: https://launchpad.net/~ubuntu-phone >> Post to : ubuntu-phone@lists.launchpad.net >> Unsubscribe : https://launchpad.net/~ubuntu-phone >> More help : https://help.launchpad.net/ListHelp >> >> > -- Mailing list: https://launchpad.net/~ubuntu-phone Post to : ubuntu-phone@lists.launchpad.net Unsubscribe : https://launchpad.net/~ubuntu-phone More help : https://help.launchpad.net/ListHelp
