> From: tech-boun...@lists.lopsa.org [mailto:tech-boun...@lists.lopsa.org] > On Behalf Of Chucktr > > Well, I'm glad that it worked out for you. However, I followed your procedure > and got the run around -and- DID NOT get my account re-instated. They still > are > demanding the identification.
I don't know if this helps at all, but I figured out what was wrong in my case. Several months before, my 2yr old spent $50, so I did what I could to get it refunded, but couldn't find anyone at google to contact. So then I called the credit card and asked them if they have some way to contact someone at google, they said yes they do. Some more time passed, and the credit card company contacted me back, saying they got no response from google, so they refunded. I think very likely, the reason google was willing to reinstate my account was because I could tell them this story, and I told them I never lost my card or anything, and I have since installed a PIN for purchases on all my android devices, and so forth. So I not only confirmed my identity by knowing something only I would know; I also assured them the account hasn't been compromised. I learned in the process, that both google play (or android market, whatever it was called at the time) and google wallet have a support site, where you can contact them. (I guess you must know this already, as it sounds like you've already contacted them.) It might help your situation if you can come up with an explanation for why they shut off your account. It also might help if you simply contact the same support number again. While they are probably well enough organized to see it's a repeat request - I certainly don't assume so. You might reach a different person who sees things differently. Worst case, there's nothing preventing you from starting a new gmail account. Except obviously, that's annoying, especially if it means losing any apps you already paid for. But you can add more than one account to an android device... And google play honors them both. So you can still have your regular email account in there for sending/receiving email, while also having another account that isn't blocked from purchasing stuff. Note: I haven't tested the 2nd account idea with a locked account. I have added my account and my wife's account to our shared tablet, and that works fine, or at least it did when I checked, etc etc, google may always change stuff... etc etc, I could be wrong. _______________________________________________ Tech mailing list Tech@lists.lopsa.org https://lists.lopsa.org/cgi-bin/mailman/listinfo/tech This list provided by the League of Professional System Administrators http://lopsa.org/
