Edward Ned Harvey (lopser <lopser@...> writes: > > > From: lopser > > > > I hope this will be my final comment on this thread, but I figured out what > > went wrong. > > Heyyy!!! That worked! I didn't upload the docs, and my account has been reinstated. > > So, in summary, here's what I learned: > > #1 Yes there is a google play (android market) help forum; you just can't get there by going to google play. > > For all of google support, start at http://support.google.com > I mean ... If you go to Google Play, then there is no path to find the Google Play Support page. But it > definitely exists. How stupid is that? > > "Support" isn't even one of the options under the "More" tab... Seems like a major omission. > > #2 If your account is on hold (you're being prompted for verification driver's license, passport, bank > statements, etc) call the Google Wallet support number, or use Click 2 Call, to have them call you. Explain > nicely to whoever you get, that you are seeing the Account Verification page requesting your driver's > license, passport, bank statements, etc. You don't know why your account is on hold, you don't want to give > out these types of documents, etc. Expect them to tell you there is no workaround, you simply have to do it, > and they won't tell you why. And ask them what escalation options you have. "Seriously, I'm banned for > life? And you won't tell me why? And based on this, I'm expected to submit personal information about > myself? Can't I talk to a manager or something?" > > The person I talked to sent me an email, and told me, when I reply to the email, my response will automatically > get entered into the support notes for this case, and will be reviewed by the second level support person. I > replied the same day, with all the explanation I could think of. > > Two days later (maybe three) I got a response from the second level person, saying my account has been > verified, taken off hold, and I'm now permitted to make purchases through google wallet again. > > I was skeptical, and I tested it before I said Thank You. > >
Well, I'm glad that it worked out for you. However, I followed your procedure and got the run around -and- DID NOT get my account re-instated. They still are demanding the identification. The card that I am trying to use has been honored by PayPal for years -and- still is!! -But- I purchased the app, that I was trying to purchase from Google, somewhere else and paid for it with PayPay -using the card that Google would not honor. However, it didn't work. Why?? Because the license verification was through Google and they didn't honor it!! So they not only foil Credit Cards they also foil "legitimate" purchases through another vendor!! There really ought to be/is something illegal about this. Getting really ridiculous. Now I either have to send them a copy of a utility bill or bank statement -and- my drivers license -or- I won't be able to get apps for my new phone --- EVEN IF I PURCHASE THEM SOMEWHERE ELSE!! _______________________________________________ Tech mailing list Tech@lists.lopsa.org https://lists.lopsa.org/cgi-bin/mailman/listinfo/tech This list provided by the League of Professional System Administrators http://lopsa.org/
