On 2018-02-17 13:12, Martin Michlmayr wrote:
* Filipus Klutiero <chea...@gmail.com> [2018-02-17 10:10]:
http://spi-inc.org/corporate/rt/
Thank you very much. I would replace "you can open a new ticket by
sending an email to the following address at the |rt.spi-inc.org|
domain" with "you can open a new ticket by sending an email to *one
of the following addresses* at the |rt.spi-inc.org| domain".
Also, it would be important to either link to RT documentation
explaining how it works, or to explain: 1. The format of mails. If
Subject corresponds to ticket title and the body directly
corresponds to ticket description, just stating that would clarify.
2. How to obtain a ticket identifier, or if that is not possible, a
confirmation that a ticket was opened.
I believe these points are now addressed.
I completely agree.
Thanks.
Thanks to you, once again
--
Filipus Klutiero
http://www.philippecloutier.com
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