On 2018-02-16 11:42, Martin Michlmayr wrote:
* Filipus Klutiero <chea...@gmail.com> [2018-02-13 07:09]:
This leaves a huge question: who can consult the tracker? Can anyone
who is not a director consult any ticket? And is the answer to that
available publically?
The board and certain volunteers and contractors (e.g. those dealing
with reimbursement requests) have access. It's not open because it
contains a lot of sensitive information (receipts, bank information,
etc). Potentially some RT queues could be opened up for public view.
Thank you
Anyway, since the system wasn't documented properly, I've now added a
page and linked to it from various pages on the web site:
http://spi-inc.org/corporate/rt/
Thank you very much. I would replace "you can open a new ticket by sending an email to the
following address at the |rt.spi-inc.org| domain" with "you can open a new ticket by
sending an email to *one of the following addresses* at the |rt.spi-inc.org| domain".
Also, it would be important to either link to RT documentation explaining how
it works, or to explain:
1. The format of mails. If Subject corresponds to ticket title and the body
directly corresponds to ticket description, just stating that would clarify.
2. How to obtain a ticket identifier, or if that is not possible, a
confirmation that a ticket was opened.
--
Filipus Klutiero
http://www.philippecloutier.com
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