This discussion could go on infinitum, but the bottom line is that there are
plenty of "real" and significant companies that pre-maturely release
"un-baked" products, do not release patches in the timely manner, and
abandon products that large portions of their user base were perfectly happy
with in order to force upgrades and generate revenue streams.  It is not
always "you get what you pay for".  The EULA is typically all about the
company and very little about the customer.  Companies merge and meld
product lines all the time leaving customers stranded.

IMHO OS gets the short stick because it is not funded and cannot counter
attack the large marketing engines spewing propaganda about the evils of
unleashing open source on your corporate networks.  But that is changing.
How does the saying go?  Deeds speak louder than words.  There are OS
products that work - and work as well or better than their commercial
counterparts.  And no amount of propaganda can silence that fact forever.
Quite frankly, our open source mail systems work better than our lotus
cc:mail systems ever did.

There are lots of open source solutions that are tried and true, and have
proven track records, just like the commercial counterparts.  There are lots
of open source solutions I would not install if you paid me... just like the
commercial counterparts.

Just like anything in this world "caveat emptor".

----- Original Message -----
From: "Stephane" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Wednesday, January 15, 2003 2:42 PM
Subject: [SAtalk] success stories with SA ?


I think most companies are afraid of implementing opensource software as a
component for an important service such as email. I think that generally
even though people know email has not been designed to be a 100% reliable
protocol they still make business with it.

First of all, please let me highlight that the following thoughts are not my
personal views but difficult barriers to face when you try to get opensource
into a large manufacturing company (not an ISP, not a software company) like
ours.

The major fears are:
- opensource software is often made by hobbyists and these people do not
have the structure to provide software support/bugfixes, or quick response
to a big problem incurring financial losses (no emails go through for
example!)
- are upgrades straightfoward and not causing problems to the existing
running system, are they well tested.
- what if the SA project is abandoned, what if the source is bought by a
commercial vendor, in other words, what if SA as it exists today disappears
? With opensource you cannot have a contractual engagement to provide
support or updates, nor can you really know the roadmap for a product and
what is planned for future development



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