Back to the original question.
1. FXR/A has generator support, turn it on if its not on. And the FXR/A has a
generator setting for AC input that and I don’t really understand how smooths
out this issue, but it can.
I had a issue somewhat like this, 8Kw radian and 12kw genset. Radian or
gen
I wrote to Hassan Taylor at SMA. He says they are still there.
On Mon, Aug 17, 2020 at 10:36 AM Hasan Taylor
wrote:
All I can say is rumors of the Hybrid Energy Team's demise were greatly
exaggerated. We're still here, and I have no idea where this person got
their info from.
Thank you,
H
It looks like I'll be giving up on this case. SMA keeps bouncing me among
departments, pointing fingers at each other. Nobody seems to be able to
help. One service department rep actually told me that most people just
look for things on eBay. Seriously.
And I'm writing this as I sit in the drivewa
Drake,
How long does it take to get Hasan on the phone, when you're onsite doing a
service call?
How many staff other than Hasan are trained to help installers with their
battery inverters, who are onsite doing service calls?
Do you happen to know if Hasan and crew have figured out a way for
insta
Jason,
Is it the actual display behind the window of the cover or
is it the window in the cover? It might be worth a try to contact a
place that repairs SMA (and other inverters) like the Solar Cowboys
(530) 273-4895. If its just the window, we've replaced them.
And
Vic,
It does seem like tech support everywhere is on
the decline. Especially with more complicated
equipment, it is needed more than ever.
Drake
At 02:19 PM 8/18/2020, Vic Guillot wrote:
Drake,
How long does it take to get Hasan on the phone,
when you're onsite doing a service call?
How m
The displays are dead completely.
The SB 5.0 with issue is with a -US. The first one was replaced by another
contractor who apparently didn't read the huge sticker that says it had a
transport cover on it. So when I ordered the second warranty unit I asked
that a regular cover be sent (SMA dropped
Can I ask a question about which OEM’s folks want to recommend in terms of
warranty, repair, tech support?
These horror stories are really disappointing.
Thx
Jay
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