Vic,
It does seem like tech support everywhere is on
the decline. Especially with more complicated
equipment, it is needed more than ever.
Drake
At 02:19 PM 8/18/2020, Vic Guillot wrote:
Drake,
How long does it take to get Hasan on the phone,
when you're onsite doing a service call?
How many staff other than Hasan are trained to
help installers with their battery inverters,
who are onsite doing service calls?
Do you happen to know if Hasan and crew have
figured out a way for installers to change
storage profiles without returning to the site?
Some sites are an hour drive away which means 2 hours of drive time.
[]
Vic Guillot
Sol Sierra, Inc.
209.795.3554 office
209.768.3560 mobile/text
On Tue, Aug 18, 2020 at 7:23 AM
<<mailto:drake.chamber...@redwoodalliance.org>drake.chamber...@redwoodalliance.org>
wrote:
I wrote to Hassan Taylor at SMA. He says they are still there.
Â
On Mon, Aug 17, 2020 at 10:36 AM Hasan Taylor
<<mailto:hasan.tay...@sma-america.com>hasan.tay...@sma-america.com> wrote:
All I can say is rumors of the Hybrid Energy
Teamâs demise were greatly exaggerated.
Weâre still here, and I have no idea where this person got their info from.
Thank you,
Hasan Taylor
SMA America, LLC
Regional Senior Expert, Hybrid Energy Systems
Tel: (877) 697-6283 (option 4 for Hybrid)
<https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.sma-america.com%2F&data=02%7C01%7CHasan.Taylor%40sma-america.com%7Ca8a46b9bbb8d4a3d179608d842e7b2af%7Ca059b96c28294d1188374cc1ff84735d%7C0%7C0%7C637332910193094527&sdata=ESvIgaJirtuzJYzzXWf5y9omGFGsJ71dHc9Ue0B6aEw%3D&reserved=0>www.SMA-America.com
On 2020-08-16 13:55, Ray wrote:
I haven't used that combo, but I spent quite a
bit of time researching, and SMA only warrants
their equipment when used with batteries from
their 'recommended' list. LG Chem is not on
the list, BYD is. Personally I would be
picking an inverter that has better tech
support (SMA fired all their off grid team) and
is better suited for the design. The only
reason I could think to use the Sunny Island
would be if it was a 208, 3 phase setup.
Â
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