Jason,
Is it the actual display behind the window of the cover or
is it the window in the cover? It might be worth a try to contact a
place that repairs SMA (and other inverters) like the Solar Cowboys
(530) 273-4895. If its just the window, we've replaced them.
And your reference to the SB 5.0 that has failed 3
times....was it a "U", "US", -40,-41? Refurbished? Can't say why but
I've had pretty good luck with calling their service line, I've always
entered my acct # first.
Bill
Feather River Solar Electric
Bill Battagin, Owner
4291 Nelson St.
Taylorsville, CA 95983
530.284.7849
CA Lic 874049
www.frenergy.net
On 8/18/2020 7:59 AM, Jason Szumlanski wrote:
It looks like I'll be giving up on this case. SMA keeps bouncing me
among departments, pointing fingers at each other. Nobody seems to be
able to help. One service department rep actually told me that most
people just look for things on eBay. Seriously.
And I'm writing this as I sit in the driveway of another client with a
SB 5.0 that has failed three times. Not only will I decline to offer
their products in the future, but I'm about to stop servicing them
too. I can put up with this lack or support.
Jason
On Tue, Aug 11, 2020, 5:41 PM Jason Szumlanski
<ja...@floridasolardesigngroup.com
<mailto:ja...@floridasolardesigngroup.com>> wrote:
Yeah, it's like pulling teeth to get a response, much less an
informed response. They told me to maintain NEMA 3R rating I need
a full cover replacement. But no word on how to actually
accomplish that (where to buy, how much, if available, etc.)
On Mon, Aug 10, 2020 at 8:13 PM Chris Sparadeo
<sparadeo.ch...@gmail.com <mailto:sparadeo.ch...@gmail.com>> wrote:
Jason,
Yes the LCD displays can be swapped out. I had an issue with
one earlier this year on a SB6000US and SMA sent a
replacement. Very easy to swap out. Good luck with tech support.
-Chris
On Mon, Aug 10, 2020 at 7:20 PM Jason Szumlanski
<ja...@floridasolardesigngroup.com
<mailto:ja...@floridasolardesigngroup.com>> wrote:
I'm zeroing in on an answer and will share when I get it.
I sent an email at the recommendation of the first-line
customer service rep. One person responded saying to call
customer service (haha). A few minutes later another one
said the cover needs to be replaced to maintain the NEMA
3R rating and gave me another email to get information on
availability.
On Mon, Aug 10, 2020 at 5:05 PM Jason Szumlanski
<ja...@floridasolardesigngroup.com
<mailto:ja...@floridasolardesigngroup.com>> wrote:
Does anyone know if the LCD displays can be replaced?
I have a client with three SB6000US and one SB3000US
all manufactured in 2007 and all four displays are
shot. I'm not sure why it is so hard for SMA tech
support to give me a simple answer on this. I just had
a mind-melting hour-long phone call with them about
this and the easiest currently-available replacement
for an out-of-warranty SB6000US. I failed to get
a straight answer on either question.
Jason Szumlanski
Florida Solar Design Group
_______________________________________________
Chris Sparadeo
C_802-369-4458
H_802-728-3059
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