Hi FolksDoes anyone know how to reach SolarEdge support. We have
numerous sites with issues and have been on phone hold for well over 3
hours. Multiple days in a row. No one answers. We tired their online chat
tool and we are #49 on the wait list to be addressed. This is pretty
ridiculous.
One word: Enphase.
They have had issues with customer support in the past, but nothing close
to this, and recently it has made a remarkable turnaround. The support
staff is exceptionally well trained. The strange thing is sometimes I can
wait 20+ minutes and sometimes someone picks up immediately.
Kirpal:
I have only one Solaredge system installed. I called tech support Friday
last twice and spoke to tech support in less than 2 minutes both times.
This was about 4:30 PM PDT. I know this does not help you but it gives
some more data to the discussion.
William
Miller Solar
17395
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