Kirpal:
I have only one Solaredge system installed. I called tech support Friday last twice and spoke to tech support in less than 2 minutes both times. This was about 4:30 PM PDT. I know this does not help you but it gives some more data to the discussion. William Miller Solar 17395 Oak Road, Atascadero, CA 93422 805-438-5600 www.millersolar.com CA Lic. 773985 Quote of the month: “As they age, batteries transition from energy storage devices to energy consuming devices.“ W. Miller *From:* RE-wrenches [mailto:re-wrenches-boun...@lists.re-wrenches.org] *On Behalf Of *Kirpal *Sent:* Monday, August 5, 2019 1:31 PM *To:* RE-wrenches *Subject:* [RE-wrenches] SolarEdge Hi Folks....Does anyone know how to reach SolarEdge support. We have numerous sites with issues and have been on phone hold for well over 3 hours. Multiple days in a row. No one answers. We tired their online chat tool and we are #49 on the wait list to be addressed. This is pretty ridiculous. I am wondering if they are going out of business? No way to get support? Any inside contacts would be appreciated. Historically we have enjoyed using their products and even customer support. They used to offer a call back feature that kept your place in line...But they stopped offering that feature. I know this is echoing others experiences recently. Also the present policy of waiting 10 days to send replacements doesn't sit well with our customers. What other inverter/optimizer combos are folks using that are proving reliable and consistent with good installer support. I have noted many complaints regarding Tigo and SMA paired together. recently on the wrenches list....What are folks using with Fronius. Lately their tech support was a pleasure to work with and we didn't even have to ask for reimbursement when replacing an inverter....Their policy is to send payment when they receive defective inverter back. I was impressed. Quick easy knowledgeable techs as well. Other suggestions are appreciated. Thanks. Sunny Regards, Kirpal Khalsa Oregon LRT#25 NABCEP Certified PV Installation Professional Oregon Solarworks LLC www.oregonsolarworks.com 541-299-0402
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