Hi Folks....Does anyone know how to reach SolarEdge support.  We have
numerous sites with issues and have been on phone hold for well over 3
hours.  Multiple days in a row. No one answers.  We tired their online chat
tool and we are #49 on the wait list to be addressed.   This is pretty
ridiculous.  I am wondering if they are going out of business?  No way to
get support?  Any inside contacts would be appreciated.
Historically we have enjoyed using their products and even customer
support.  They used to offer a call back feature that kept your place in
line...But they stopped offering that feature.   I know this is echoing
others experiences recently.       Also the present policy of waiting 10
days to send replacements doesn't sit well with our customers.
What other inverter/optimizer combos are folks using that are proving
reliable and consistent with good installer support.  I have noted many
complaints regarding Tigo and SMA paired together. recently on the wrenches
list....What are folks using with Fronius.  Lately their tech support was a
pleasure to work with and we didn't even have to ask for reimbursement when
replacing an inverter....Their policy is to send payment when they receive
defective inverter back.   I was impressed. Quick easy knowledgeable techs
as well.
Other suggestions are appreciated.
Thanks.

Sunny Regards,
Kirpal Khalsa
Oregon LRT#25
NABCEP Certified PV Installation Professional
Oregon Solarworks LLC
www.oregonsolarworks.com
541-299-0402
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