Re: [RE-wrenches] SMA SB#000US LCD Displays

2020-08-18 Thread Jason Szumlanski
The displays are dead completely. The SB 5.0 with issue is with a -US. The first one was replaced by another contractor who apparently didn't read the huge sticker that says it had a transport cover on it. So when I ordered the second warranty unit I asked that a regular cover be sent (SMA dropped

Re: [RE-wrenches] SMA SB#000US LCD Displays

2020-08-18 Thread frenergy
Jason,             Is it the actual display behind the window of the cover or is it the window in the cover?  It might be worth a try to contact a place that repairs SMA (and other inverters) like the Solar Cowboys (530) 273-4895.  If its just the window, we've replaced them.             And

Re: [RE-wrenches] SMA SB#000US LCD Displays

2020-08-18 Thread Jason Szumlanski
It looks like I'll be giving up on this case. SMA keeps bouncing me among departments, pointing fingers at each other. Nobody seems to be able to help. One service department rep actually told me that most people just look for things on eBay. Seriously. And I'm writing this as I sit in the drivewa

Re: [RE-wrenches] SMA SB#000US LCD Displays

2020-08-11 Thread pgiroux
all 4 displays down they should step up and support you. Peter Giroux ASAE From: RE-wrenches On Behalf Of Jason Szumlanski Sent: Tuesday, August 11, 2020 5:42 PM To: RE-wrenches Subject: Re: [RE-wrenches] SMA SB#000US LCD Displays Yeah, it's like pulling teeth to get a res

Re: [RE-wrenches] SMA SB#000US LCD Displays

2020-08-11 Thread Jason Szumlanski
Yeah, it's like pulling teeth to get a response, much less an informed response. They told me to maintain NEMA 3R rating I need a full cover replacement. But no word on how to actually accomplish that (where to buy, how much, if available, etc.) On Mon, Aug 10, 2020 at 8:13 PM Chris Sparadeo wro

Re: [RE-wrenches] SMA SB#000US LCD Displays

2020-08-10 Thread Jay
Is it the heat that damages them or UV light? Jay Peltz power. > On Aug 10, 2020, at 5:13 PM, Chris Sparadeo wrote: > >  > Jason, > > Yes the LCD displays can be swapped out. I had an issue with one earlier this > year on a SB6000US and SMA sent a replacement. Very easy to swap out. Good

Re: [RE-wrenches] SMA SB#000US LCD Displays

2020-08-10 Thread Steve
I replaced one about 2 years ago. SMA Sunny Island tech support just sent me a new one. Sent from my iPad > On Aug 10, 2020, at 3:05 PM, Jason Szumlanski > wrote: > > Does anyone know if the LCD displays can be replaced? I have a client with > three SB6000US and one SB3000US all manufactured

Re: [RE-wrenches] SMA SB#000US LCD Displays

2020-08-10 Thread Chris Sparadeo
Jason, Yes the LCD displays can be swapped out. I had an issue with one earlier this year on a SB6000US and SMA sent a replacement. Very easy to swap out. Good luck with tech support. -Chris On Mon, Aug 10, 2020 at 7:20 PM Jason Szumlanski < ja...@floridasolardesigngroup.com> wrote: > I'm zeroi

Re: [RE-wrenches] SMA SB#000US LCD Displays

2020-08-10 Thread Jason Szumlanski
I'm zeroing in on an answer and will share when I get it. I sent an email at the recommendation of the first-line customer service rep. One person responded saying to call customer service (haha). A few minutes later another one said the cover needs to be replaced to maintain the NEMA 3R rating and

[RE-wrenches] SMA SB#000US LCD Displays

2020-08-10 Thread Jason Szumlanski
Does anyone know if the LCD displays can be replaced? I have a client with three SB6000US and one SB3000US all manufactured in 2007 and all four displays are shot. I'm not sure why it is so hard for SMA tech support to give me a simple answer on this. I just had a mind-melting hour-long phone call