I WILL SECOND THAT! SMA you out there….. oh yea thats right, NOT! I swear
by offering such poor service, its almost that they are trying to leave the US
market. Piss off the installers w/ NO support and no more market they have to
“service”. I sold more SMA equipment then anything else but n
I am shocked anyone would refer to SMA's tech support (at least in the
past year) as good. At least 50% of the time that I have to call SMA I
end up on hold for 45 minutes before the automated system just hangs up on
me. Most of the level one support staff are useless. If I try to leave a
messag
Subject: Re: [RE-wrenches] service call reimbursement
Fronius is like Sears tools. The warranty is good but you have to use it all
the time. 500% failure rate on Fronius for us. We use only SMA. The TL-22
series has great features. So far it is reliable. SMAs grid tie tech support is
good. Less
Fronius is like Sears tools. The warranty is good but you have to use it all
the time. 500% failure rate on Fronius for us. We use only SMA. The TL-22
series has great features. So far it is reliable. SMAs grid tie tech support is
good. Less impressed with island support.
William Miller
> On
Fronius has been wonderful and as you say, they are prompt.
More importantly, they have a tech team one can reach quite quickly.
Strongly recommend the company and its product line.
Howard "Scot" Arey
Solar CenTex
254-300-1228
Sent from Outlook Mobile
On Wed, Jun 15, 2016 at 3:30
Just found out the hard way that Solectria (now Yaskawa?) doesn't do service
call reimbursement or cover downtime of their product during the warranty
period. They promised the world when I was in the inverter selection process
but once they get the equipment out the door apparently down time an
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