I am shocked anyone would refer to SMA's tech support (at least in the past year) as good. At least 50% of the time that I have to call SMA I end up on hold for 45 minutes before the automated system just hangs up on me. Most of the level one support staff are useless. If I try to leave a message I never get a return call. SMA service used to be good. Right now it is about the worst in our industry. Their saving grace is a product that works well (except the Arc Fault detection).
Matt Matthew Partymiller Solar Energy Solutions LLC (877) 312-7456 m...@solar-energy-solutions.com On Wed, June 15, 2016 7:19 pm, William Miller wrote: > Fronius is like Sears tools. The warranty is good but you have to use it > all the time. 500% failure rate on Fronius for us. We use only SMA. The > TL-22 series has great features. So far it is reliable. SMAs grid tie > tech support is good. Less impressed with island support. > > William Miller > > > >> On Jun 15, 2016, at 2:26 PM, scot.a...@solarcentex.com wrote: >> >> >> Fronius has been wonderful and as you say, they are prompt. >> >> >> More importantly, they have a tech team one can reach quite quickly. >> >> >> Strongly recommend the company and its product line. >> >> >> Howard "Scot" Arey >> Solar CenTex >> 254-300-1228 >> >> >> Sent from Outlook Mobile >> >> >> >> >> On Wed, Jun 15, 2016 at 3:30 PM -0500, "Sky Sims" >> <s...@ecologicalsystems.biz> wrote: >> >> >>> Just found out the hard way that Solectria (now Yaskawa?) doesn't do >>> service call reimbursement or cover downtime of their product during >>> the warranty period. They promised the world when I was in the >>> inverter selection process but once they get the equipment out the >>> door apparently down time and the site visits spent fixing their >>> product is their customers problem. We're thinking about switching >>> inverter brands, which inverters have the best reimbursement policies >>> right now? My experience has been: >>> SMA pay's $150 per inverter per truck roll(although it can be >>> difficult collecting from them). ABB pays $150 (although it can be >>> difficult to collecting from them) Schneider Electric pays $150 >>> (they've been really quick to pay anytime there is an issue) >>> Fronius pays $250 (they’ve been really quick to pay anytime there is >>> an issue) >>> >>> That's my list right now and when it comes to reimbursing installers >>> for problems with their equipment during the warranty period Fronius >>> looks like the big winner right now with Schneider coming in a close >>> second. >>> >>> My two cents, >>> Sky Sims >>> Ecological Systems >>> >>> >>> _______________________________________________ >>> List sponsored by Redwood Alliance >>> >>> >>> List Address: RE-wrenches@lists.re-wrenches.org >>> >>> >>> Change listserver email address & settings: >>> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org >>> >>> >>> List-Archive: >>> http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillis >>> t.html >>> >>> List rules & etiquette: >>> www.re-wrenches.org/etiquette.htm >>> >>> Check out or update participant bios: >>> www.members.re-wrenches.org >>> >> _______________________________________________ >> List sponsored by Redwood Alliance >> >> >> List Address: RE-wrenches@lists.re-wrenches.org >> >> >> Change listserver email address & settings: >> http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org >> >> >> List-Archive: >> http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist. >> html >> >> List rules & etiquette: >> www.re-wrenches.org/etiquette.htm >> >> Check out or update participant bios: >> www.members.re-wrenches.org >> > _______________________________________________ > List sponsored by Redwood Alliance > > > List Address: RE-wrenches@lists.re-wrenches.org > > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > > List-Archive: > http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.ht > ml > > List rules & etiquette: > www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > www.members.re-wrenches.org > > _______________________________________________ List sponsored by Redwood Alliance List Address: RE-wrenches@lists.re-wrenches.org Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org List-Archive: http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html List rules & etiquette: www.re-wrenches.org/etiquette.htm Check out or update participant bios: www.members.re-wrenches.org
