Forgive me for visiting a topic I've seen a fair amount of traffic on
but! I've read through the wiki and various threads on this mailing list and
I am still stuck.
I have installed the Survey Module on a OTRS 3 system using the package
manager, and gone through the setup discussed in the wiki. Ev
I am setting up the survey module, and I've run into a strange error that
looks like some kind of text transposition.
When I close a ticket that generates a survey, I receive the e-mail, like
below:
Dear Customer,
> thanks for using our service. Help us to improve us and our services.
> Give us f
I'm sure I'm treading a well-worn path here, but I've just upgraded to
otrs-3.2.8 and I am trying to connect with an android device. I'm getting
the -e: Use of uninitialized value in concatenation (.) or string at
/opt/otrs/bin/cgi-bin/json.pl error shown below. Where can I start to
track this pro
We've just upgraded to otrs-3.2.8 and we're trying, once again, to make the
survey module work.
When I close a ticket in a queue with a survey, the message is generated
successfully and sent to the customer. When they click on it, however, they
see the error page pasted below. Does this module act
y have…
>
> If you still have problems after checking the link, just copy it to this
> mailinglist and I'll try to debug it for you.
>
> Kind regards,
> Johannes Hoerburger
>
>
>
> Am 21.06.2013 um 16:06 schrieb Walter Moore :
>
> > We've jus
like when you upgraded either you didn't copy over the
> PublicSurveyPublicSurveyKeyf9457bae8c98c1f91ee6dbc1e3f6c5b9.pm file
> from the old version or the upgrade trashed it. Dig in your backups to
> find that file and restore it.
>
> Steve
>
>
> On 25 June 2013 14:22, Wa
8 AM, Johannes Hoerburger <
johannes.hoerbur...@otrs.com> wrote:
> Hi Walter,
> one more question:
> Are you using the delayed mail functionality? (Sending mails a certain
> time periode after a ticked got closed)
>
> Kind regards,
> Johannes
>
> Am 25.06.2013 um
Is there a megaticket-specific list I should crosspost this to?
On Fri, Jun 21, 2013 at 10:04 AM, Walter Moore wrote:
> I'm sure I'm treading a well-worn path here, but I've just upgraded to
> otrs-3.2.8 and I am trying to connect with an android device. I'
