[otrs] Agent Role Assignment

What happens when if an agent "A” is mapped to a role "R” as well as to a group “G”? What set of permissions will be applicable for A? Role -> Group or Agent -> Group? Sharad Mishra sharad.m...@gmail.com - O

Re: [otrs] Agent Role Assignment

Thats right. Thanks Sharad Mishra sharad.m...@gmail.com > On 03-Feb-2015, at 2:11 pm, Dominik George wrote: > > Hi, > > Am 03.02.2015 um 05:52 schrieb Sharad Mishra: >> What happens when if an agent "A” is mapped to a role "R” as well as to a >> group