Thats right. Thanks Sharad Mishra sharad.m...@gmail.com
> On 03-Feb-2015, at 2:11 pm, Dominik George <d.geo...@tarent.de> wrote: > > Hi, > > Am 03.02.2015 um 05:52 schrieb Sharad Mishra: >> What happens when if an agent "A” is mapped to a role "R” as well as to a >> group “G”? What set of permissions will be applicable for A? Role -> Group >> or Agent -> Group? > > I imagine it would result in a superset of both. However, the OTRS docs > explicitly state that you must not use roles and groups together and you > should disable user-group-mappings altogether when using roles. > > So in conclusion, the resulting behaviour is undefined as you are acting > clearly and intentionally against the workflow of OTRS. > > -nik > > -- > tarent solutions GmbH > Service & Wartung > > Rochusstraße 2-4, D-53123 Bonn • http://www.tarent.de/ > Tel: +49 228 54881-0 • Fax: +49 228 54881-235 > HRB AG Bonn 5168 • USt-ID (VAT): DE122264941 > Geschäftsführer: Dr. Stefan Barth, Kai Ebenrett, Boris Esser, Alexander > Steeg > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
