Re: [otrs] Question about the upgrade process: overwrite previous version files or create a new tree?

Hi Luca, Can't help with your general question, but, f.y.i., the Calendar module is not available for 3.x, as far as I am aware. Regards Rudolf Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Luca Maranzano Gesendet: Dienstag, 11. Januar 2011 15:33 An: User questions

Re: [otrs] Does OTRS 3 support DB2?

because of this, but depending on how data is searched for, one generally does not notice this. LONG VARCHARs can have a max length of 32768 characters. Regards Rudolf Bargholz -Ursprüngliche Nachricht- Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Ward,

Re: [otrs] OTRS and Mysql performance

Hi Jan, I used the following to improve the performance of our MySQL dramatically: http://mysqltuner.com/mysqltuner.pl Some of the SQL in OTRS could probably be better, but the script did a lot to help. You need to make changes, then let the system run a couple of days, then run the script aga

Re: [otrs] Otrs with lighttpd + fastcgi

s in normal production you have enough info in the log for the tool to make decent recommendations. The perl script is called using: cd /root/Desktop perl mysqltuner.pl --user root --pass EnterPasswordHere The above steps dramatically improved the performance of OTRS. Hope this helps. Regards Ru

Re: [otrs] Otrs with lighttpd + fastcgi

Hi Rory, Thanks for posting your modifications. Regards Rudolf Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Rory Gesendet: Freitag, 26. August 2011 16:34 An: User questions and discussions about OTRS. Betreff: Re: [otrs] Otrs with lighttpd + fastcgi That's a great l

Re: [otrs] Otrs with lighttpd + fastcgi

Hi Rory, For those of us that are not so well versed on Linux, could you perhaps post an example how you call your script, with the appropriate parameters. This makes it easier for us Windows users (me) dabbling in Linux to actually get your script working. The one sentence I do not understand

Re: [otrs] Otrs with lighttpd + fastcgi

MIZE TABLE $table" | mysql -D$db -u$user --password=$pass 2>&1) if [[ $result == *ERROR* ]] then echo "FAILED" echo " $result" else echo "Success&qu

[otrs] rcotrs start - problem with Scheduler Service

t/otrs/bin/otrs.PostMaster.pl ... done. Checking otrs spool dir... done. Creating cronjobs (source /opt/otrs/var/cron/*) ... done. -->> http://support.onlinetravel.ch/otrs/index.pl <<-- done Re

Re: [otrs] rcotrs start - problem with Scheduler Service

I have found a workaround it would interest me what is going wrong here and why this extra step is necessary in our setup. Potentially, with the next update, the rcotrs will be overwritten. Any help very much appreciated. Regards Rudolf Bargholz Von: otrs-boun...@otrs.org [mailto:otrs-boun...@ot

Re: [otrs] big problems

Hi Rey, Read the email headers. They supply you with mail addresses for subscription, un-subscription etc. When you subscribed for the list you were also sent a mail with all the necessary detail to subscribe, unsubscribe. Regards Rudolf Bargholz Von: otrs-boun...@otrs.org [mailto:otrs-boun

[otrs] OTRS 2.4.0 Beta 1 - Apache crashing - Parent: child process exited with status 3221225477 -- Restarting

someone has an idea how I can get to the bottom of this problem. At the moment I do not even know where to start looking. Regards Rudolf Bargholz szAppName : httpd.exe szAppVer : 2.2.10.0 szModName : msvcrt.dll szModVer : 7.0.3790.3959 offset : 0003876c Starting the Apache2.2

[otrs] YAML error message after upgrade to 3.2.1

Error: The problem: There are no other log Any idea what could be causing this? Or any idea how I can get more information in order to possibly find a cause for the message in the log? Regards Rudolf Bargholz - OTRS mailing list: ot

Re: [otrs] YAML error message after upgrade to 3.2.1

[mailto:otrs-boun...@otrs.org] Im Auftrag von Rudolf Bargholz Gesendet: Dienstag, 29. Januar 2013 14:30 An: User questions and discussions about OTRS. (otrs@otrs.org) Betreff: [otrs] YAML error message after upgrade to 3.2.1 Hi, SUSE Linux Enterprise Server 11 (x86_64) VERSION = 11 PATCHLEVEL

Re: [otrs] YAML error message after upgrade to 3.2.1

unfortunately still no idea where to look. Any help very much appreciated. Regards Rudolf Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Rudolf Bargholz Gesendet: Dienstag, 29. Januar 2013 14:41 An: User questions and discussions about OTRS. Betreff: Re: [otrs] YAML

[otrs] Split ticket with reference to original ticket in customer interface

Hi, In the agent interface, when splitting a ticket, there is a "Linked Objects" reference to the original parent ticket. In the customer interface this "Linked Objects" is not visible and a customer cannot, in their interface, navigate from the child ticket to the parent ticket. Does anyone

[otrs] Customer search for article based dynamic fields

Hi, Dynamic fields can be of type "ticket" or "article". If I create a dynamic fields of type "article" and add it to "Ticket::Frontend::AgentTicketSearch###DynamicField", then I can use the ticket search feature in the agent interface to search for tickets that contain the article dynamic fie

[otrs] Send notification based on article dynamic field

Hi, Our requirement ist to inform our customer when we load a patch on their productive environment. In order to log this information we have created two new dynamic fields or type "article": LoadInfo: if this is a "patch" or a "fullversion" Approval: the name of the person that approved the pa

Re: [otrs] Send notification based on article dynamic field

if DynamicField_myField = [Some Value]. Short Answer: You can't. Longer answer: If you need to inform the customer, send a reply. On Thu, Mar 13, 2014 at 10:26 AM, Rudolf Bargholz mailto:bargh...@onlinetravel.ch>> wrote: Hi, Our requirement ist to inform our customer when we load

Re: [otrs] Send notification based on article dynamic field

: Donnerstag, 13. März 2014 15:51 An: User questions and discussions about OTRS. (otrs@otrs.org); Rudolf Bargholz Betreff: Re: [otrs] Send notification based on article dynamic field On Thu, 13 Mar 2014 15:26:35 +0100, Rudolf Bargholz mailto:bargh...@onlinetravel.ch>> wrote: Hi, Our requirement

Re: [otrs] Send notification based on article dynamic field

in the notification mail, but I guess that just is not possible at the moment. Thanks to everyone that responded. Regards Rudolf Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Rudolf Bargholz Gesendet: Donnerstag, 13. März 2014 16:44 An: Stein Erik Berget; User

Re: [otrs] Send notification based on article dynamic field

org> [mailto:otrs-boun...@otrs.org<mailto:otrs-boun...@otrs.org>] Im Auftrag von Rudolf Bargholz Gesendet: Donnerstag, 13. März 2014 16:44 An: Stein Erik Berget; User questions and discussions about OTRS. (otrs@otrs.org<mailto:otrs@otrs.org>) Betreff: Re: [otrs] Send notification

Re: [otrs] Send notification based on article dynamic field

Frontend::Agent::Ticket::ViewCompose Ticket::Frontend::AgentTicketCompose###ArticleTypes (+) email-external-patch-notification On Mon, Mar 24, 2014 at 6:00 AM, Rudolf Bargholz mailto:bargh...@onlinetravel.ch>> wrote: Hi Gerald, I hope I understand what you mean with "standard reply&q

Re: [otrs] Disable sending e-mails when ticket response

Hi Alfredo, Notes do not trigger a mail to the customer. Use Notes for all processes that do not require a mail, and Answers for communication that requires mail to the customers. Regards Rudolf Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Alfredo Ricardo Morales

Re: [otrs] upgrade to a new patch level (from4.0.6 to 4.0.7)

prefer to err on the side of caution. The above has served us well for many years and we have not had any problems updating using this method. Regards Rudolf Bargholz Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von iga3...@yahoo.com Gesendet: Dienstag, 7. April 2015 15

Re: [otrs] OTRS with remote DB

Hi Holger, Why not create the DB on a local VM, then copy the DDL and execute the DDL of the OTRS database manually via console. Regards Rudolf Bargholz Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von holger.patz...@t-systems.com Gesendet: Montag, 31. August 2015 17

[otrs] Module Kernel/Output/HTML/FAQMenuGeneric.pm not in @INC (/usr/Custom /usr/Kernel[..]

Hi, Anyone have an idea why this error could occur and how I might resolve this problem? Hoppla. Es ist ein Fehler aufgetreten. Fehlermeldung: Module Kernel/Output/HTML/FAQMenuGeneric.pm not in @INC (/usr/Custom /usr/Kernel[..]. Sie können einen Fehlerbericht senden oder zurück zur vorh

Re: [otrs] Module Kernel/Output/HTML/FAQMenuGeneric.pm not in @INC (/usr/Custom /usr/Kernel[..]

Just re-read my mail, and some info is missing. I am viewing a list of FAQs and click on an FAQ in order to view the details. The error below is then displayed. Regards Rudolf Bargholz Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Rudolf Bargholz Gesendet: Freitag

Re: [otrs] Module Kernel/Output/HTML/FAQMenuGeneric.pm not in @INC (/usr/Custom /usr/Kernel[..]

(/usr/Custom /usr/Kernel[..] Go to SysConfig group "FAQ", subgroup "Frontend::Agent::FAQ::MenuModule" and change any Kernel::Output::HTML::FAQMenuGeneric To Kernel::Output::HTML::FAQMenu::Generic Kind regards, Renée Am 18.12.2015 um 12:05 schrieb Rudolf Bargholz: