Hi, In the agent interface, when splitting a ticket, there is a "Linked Objects" reference to the original parent ticket.
In the customer interface this "Linked Objects" is not visible and a customer cannot, in their interface, navigate from the child ticket to the parent ticket. Does anyone have an idea how I can place a link to the original ticket in a split ticket? Or is there an option to allow a customer to see the links between tickets. Here the link that is generated when I click on "Split" http://support.com/otrs/index.pl?Action=AgentTicketPhone;TicketID=20208;ArticleID=41123;LinkTicketID=20208 It is the LinkTicketID that I am interested in. The following, when placed in a template works, but gives me a link to the current ticket, not the original ticket. <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>custome r.pl?Action=CustomerZoom&TicketID=<OTRS_TICKET_TicketID> I tried the following, but it seems as if <OTRS_TICKET_LinkTicketID> does not exist. <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>custome r.pl?Action=CustomerZoom&TicketID=<OTRS_TICKET_LinkTicketID> Any help appreciated. Regards Rudolf
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