Hi, Dynamic fields can be of type "ticket" or "article".
If I create a dynamic fields of type "article" and add it to "Ticket::Frontend::AgentTicketSearch###DynamicField", then I can use the ticket search feature in the agent interface to search for tickets that contain the article dynamic fields: http://support.com/otrs/index.pl?Action=AgentTicketSearch If I add the article dynamic fields to "Ticket::Frontend::CustomerTicketSearch###DynamicField" then the customer cannot search their tickets using these filters in the customer interface: http://support.com/otrs/customer.pl?Action=CustomerTicketSearch The dynamic fields of type article are not visible in the customer search window and one can thus not use these article attributes to search for tickets in the customer interface. Is there a reason for this omission, or is it just something that is not implemented in the customer interface? Or could it be that I am missing something and it ought to work? Any help appreciated. Regards Rudolf
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