[otrs] automatic mail distribution for OTRS

Hi List, I always have used OTRS as it is: every user agent click on a new ticket to send a response and become the owner of that ticket. I would like to know if there is a way to assign automaticaly new tickets to user agents some like a round robin sequence or to a idle agent like PBX systems a

[otrs] sysconfig run slowly

Hi List, Recently upgrade my OTRS from 2.3.1 to 2.3.4 and I did change my box (a failure hardware). I have identical hardware and apache/perl configuration. All runs excellent except sysconfig. When I go to sysconfig to set up any item, response takes til 2 minutos. When I save the changes, respo

Re: [otrs] Installation path

Hi, I have been using OTRS for 4 years and I have 4 OTRS installations on one box. I use P4, 2 GB, 80 GB, FreeBSD 7, Apache2, 100 Mb/s Every OTRS installation is using its path. Apache & crontab must be configured to serve the 4 OTRS installations. I did install from sources. I will try to answe

[otrs] tickets per user agent

Hi list, Do anyone know how to report tickets per agent in a monthly basis? Any help will be appreciated. Thanks Karlos Jelez - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs

[otrs] Changing NumberGenerator

Hi List, I would like to change the NumberGenerator from "Date" to "DateCheckSum". Currently our OTRS has hundreds of tickets. Does anyone know if there are troubles after the change? Thanks in advance Karlos - OTRS mailing li

[otrs] how to limit by hour not only by date

Hi, Is there a way to limit by hour not only by date, the reports in Stat module? Thanks Karlos - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs

[otrs] first response

Hi all, How I can report the "time of first response" ? I would like to have a table with the headers: Ticket | Created (Timestamp) | First Response (Timestamp) | Time of first response (First response timestamp - Created Timestamp) I am trying using stats but if it is necessary a query can be

[otrs] Disbling automatic notifications

Hi group How I can disable automatic notifications, like "THIS IS A NOTE, DO NOT REPLY..." Thanks in advance Karlos - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscrib

[otrs] 2 queues, 1 of them very slow

Hi list, I have a OTRS 2.3.4 instalacion for a few years. It was working with 1 queue; currently 5,000 tickets after a purge from 50,000. Two months ago a set up a second queue; currently with 200 tickets. I have noted that the fetching mails process takes 4 minutes per message when the target is t

Re: [otrs] 2 queues, 1 of them very slow

Thanks Ugo The HW is ok; it is a FreeBSD hosted in a datacenter. OTRS receive 100 new tickets daily; working hours. 90% of tickets are closed same day.. Any other ideas? 2012/2/3 Ugo Bellavance > On 2012-02-03 03:33, Karlos Jelez wrote: > >> Hi list, >> I have a OTRS 2.3.4

Re: [otrs] 2 queues, 1 of them very slow

; whenever a new ticket comes into that queue. If you have only just recently > deleted them then there are a few cron jobs you may want to kick off > manually which rebuilds indexes etc. > > Steve > > > > > On 3 February 2012 16:24, Ugo Bellavance wrote: > >> On 2012

Re: [otrs] 2 queues, 1 of them very slow

speed was slow, but with with qmail speed was keep good. Thanks to all in the list. 2012/2/3 Steven Carr > Have you tried stopping the cronjob and running the PostMasterMailbox > script with debug enabled? > > Steve > > On 3 February 2012 18:48, Karlos Jelez wrote: > >

[otrs] 2.3.4 & 3.3 OTRS instances running?

Hi List, Is it possible to have both OTRS instances running in the same server? I have a FreeBSD 7.0 with 2.3.4 version and I want to use the newest version 3.3 Thanks a lot Karlos - OTRS mailing list: otrs - Webpage: http://otrs

Re: [otrs] 2.3.4 & 3.3 OTRS instances running?

Thanks a lot Diego. Regards Karlos 2014-05-22 9:54 GMT-05:00 Diego Chacón : > On 5/21/14 9:45 AM, Karlos Jelez wrote: > >> Hi List, >> Is it possible to have both OTRS instances running in the same server? >> I have a FreeBSD 7.0 with 2.3.4 version and I want to use t

Re: [otrs] 2.3.4 & 3.3 OTRS instances running?

Thank you very much Mike. Regards Karlos 2014-05-22 13:51 GMT-05:00 Michiel Beijen : > Hi Karlos, > > On Wed, May 21, 2014 at 5:45 PM, Karlos Jelez wrote: > > Hi List, > > Is it possible to have both OTRS instances running in the same server? > > I have a FreeBSD 7

[otrs] Hiding queues

Hi list, I have several queues in my OTRS 2.3.4 and several customers. I would like hide some queues to some customers in the Customer Interface. Is it possible? or is it possible in OTRS 3.3 ? Thanks in advance !!! Karlos - O

Re: [otrs] Hiding queues

L, you'd match the Properties CustomerUser Login and then Possible > > Queues (your list). You can use wildcards or use an ACL for each > segregated > > Customer. > > > > > > On Thu, Jul 3, 2014 at 9:00 PM, Karlos Jelez wrote: > >> > &g

[otrs] Trouble with 2 OTRS 2.3.4 instances

Hi list, I have 2 OTRS instances and they both are accessing the same database !!! :( I don’t know how to solve itt. Red Hat 6.0 with Apache 2.2.11 with mod_perl, MySql 5.0.45. Each instance is running in different directory (/otrs1 and /otrs2) of course. I created both databases (of course)

Re: [otrs] Trouble with 2 OTRS 2.3.4 instances

; that file. > > But i would recommend to use two seperate Systems, just to make sure you > have no Problems with file permissions and cronjobs. > > Regards > > *Daniel Litzbach* > > > > Am 07.07.2014 um 03:14 schrieb "Karlos Jelez" : > > Hi list, >