Trying to set otrs so users from child domain can open tickets. By changing
the Active Directory port from 389 to 3268 (global catalog port) and
changing auth:uid to "userPrincipalName" , I can get users from the child
domain to authenticate using "usern...@childdomain.parentdomain.com" at the
logi
On Mon, Apr 2, 2012 at 12:08 PM, Alvaro Cordero wrote:
> Hello Eddie,
>
> Have you specified which fields are being sincronized into de local
> database. If the autentication suceds, the next step is to create a local
> copy of the agent, If that does not happen you will always get
On Mon, Apr 2, 2012 at 4:31 PM, Alvaro Cordero wrote:
> I don't think so... The webchanges won't be saved based on the privileges
> of Apache, It might have been changed depending on the user you used to
> edit the file manually.
>
>
Weird as changes made to other fields on that page were saving c
On Tue, Apr 3, 2012 at 2:13 AM, Sune T. Tougaard wrote:
> How about ”just” adding yet another customer authentication (and data)
> backend pointing at the child domain?
>
> ** **
>
> http://doc.otrs.org/3.1/en/html/auth-backends.html#customer-auth-backends*
> ***
>
>
> http://doc.otrs.org/3.1
On Tue, Apr 10, 2012 at 4:46 AM, Sune T. Tougaard
wrote:
> Also, perhaps take a quick look here:
>
>
> http://doc.otrs.org/3.1/en/html/config.html#Framework:Frontend::Customer::Auth
>
>
> ** **
>
> Search for “suffix”.
>
> With “Customer::AuthModule::LDAP::UserSuffix” you can append
On Tue, Apr 10, 2012 at 10:00 AM, Sune T. Tougaard
wrote:
> Great that you got it working. Would you mind sharing relevant config
> parts? J
>
> **
>
You can find the config in a previous message I sent the list. Just need to
replace all instances of "sAMAccountName" with "mail". Then modif
On Fri, May 4, 2012 at 9:48 AM, Andrew Meyer
wrote:
> I just updated Fedora to the latest Perl package and now OTRS is broken
> and httpd won’t start.
>
> ** **
>
>
If you think its related to the yum update you could try to undo the
changes. Try :
yum history list
yum history info [# of
On Fri, May 4, 2012 at 4:05 PM, Andrew Meyer
wrote:
> Also, I have tried to run ther backup script and then restore on new
> server running CentOS 6.2, and it bombs out on the restore asking for the
> password.
>
> ** **
>
> I tried putting the database password into the script and no go.*
somebody sort through our queue, and if they identify a
message as a certain type, to put it into a queue that will send an
auto-reponse automatically.
Is this possible?
-Eddie
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I don't think that this has been brought up before, but it would certainly
be nice to have some kind of spell check functionality in OTRS.
Perhaps using something like aspell or ispell to check spelling before
sending something out would be helpful.
-
Yet all the standard responses appear as links. Is there anything else
that needs to be changed for the standards responses (of which we have
many) to appear as a drop-down form?
-Eddie
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undefined value at ./mkStats.pl line 183.
Any help will be greatly appreciated (it may very well be that I am not
calling the script correctly, but the defaults produce a graph whose
vertical scale is a bit squished).
-Eddie
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> Nothing! But if you use mod_perl you have to restart the webserver.
You are absolutely right.
Restarted and all worked.
Thanks,
-Eddie
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now it produces a much more readable graph for
us.
Thanks Martin,
-Eddie
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of
:0 :
| $SYS_HOME/bin/PostMaster.pl
Has anyone had any similar behavior, and could this be dangerous to do ??
This is probably a Procmail question, but in the context of using OTRS.
Thanks,
-Eddie
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Hi Martin,
> PS: It's also working with "cp AdminUserPreferencesGeneric.dtl
> AdminUserPreferences.dtl".
To fix it this way, does it also needd to be done for
/opt/otrs/Kernel/Output/HTML/Lite as well as for
/opt/otrs/Kernel/Output/HT
you run "/opt/otrs/bin/Cron.sh start" as user otrs.
Comment out with a "#" in the crontab the section for fetchmail and
postmaster_pop3.
Uncomment the daily graphics cron so you can get a graph generated daily.
This is it! all messages directed to otrs@localhost should now
It was a bug that Martin has already acknowledged (see previous "Admin
Problem" thread from a few days ago, mentions fix as well).
I suspect you might still be using 1.0 RC3.
Should be fixed by the time 1.0 final is released.
-Eddie
On Thu, 13 Feb 2003, Gnik Nalu wrote:
&
We couldn't configure aspell to work, but using ispell, things work just
fine.
Is there anything wrong with the 'aspell' option for spell checking, or is
this just me?
-Eddie
On Mon, 24 Feb 2003, Moshe Leibovitch (SoftLink) wrote:
> Hi,
>
> For some reason the spell c
confirmed that "$Self->{SpellChecker} = '/usr/bin/ispell';" and
"$Self->{SpellChecker} = '/usr/bin/aspell';" are both working properly
with the installed Spelling.pm (no update necessary).
Sorry for adding confusion to this issue, but spelling is w
ROTECTED],';
-Eddie
On Wed, 5 Mar 2003, Moshe Leibovitch (SoftLink) wrote:
> Hi,
>
> I tried to find how to configure this but could not find a way of doing it
> without modifying code.
> I want all agent responses to be Bcc to an administrator pre-configured
> mail address. T
ELETE option that moves a ticket into a specific queue was
obtained from a posting to this mailing list.
-Eddie
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hat might be able to shed some light ?
-Eddie
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Support oder Consulting für Ihr OTRS System?
=> http://www.otrs.de/
thanks.
> As neither the upgrade of OTRS' source code nor the database upgrade
> script does anything to the permissions, I wouldn't expect this, but
> nii.
I can't determine what this might be then or how to fix it.
-Eddie
_
y set a path using StatsPicDir but no icon
appears).
-Eddie
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Support oder Consulting für Ihr OT
phs group
settings).
All tickets appear now though, and all is well.
Thanks for the help with this,
-Eddie
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Hello!
I've been setting up OTRS on my system for evaluation purposes, and I
must say that this is a great looking project!
However, I ran into a little hiccup - the documentation states (for
installing with mod_perl):
*)
With mod_perl (speed!):
===
Add this to the mod_perl
How i can upgrade databse from 2.1.5 to 2.1.6?
Are there any changes in content of system tables?
PS: I am using FreeBSD 6.0 + OTRS v.2.1.5 (source)
PPS: Sorry for my english :) And many tnks for your job.
--
With best regards, Eddie L.Verkhoturov
- Original Message -
From: "
contains instructions for upgrading OTRS from
"2.0" to "2.1".
Is information in this document correct for upgrading from 2.1.x to 2.1.6?
--
With best regards, Eddie L.Verkhoturov
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Hi,
my OTRS v2.1.4 runs
* under SuSE 9.3 Prof
* with Apache v1.3.34 (self-compiled)
* with mod_perl v1.29 (self-compiled, I don't know a newer version)
* in UTF8-mode with MySQL 4.1 and ArticleStorageFS
I have the problem that
* Attachments received by mail and downloaded within the agent-gui
webserver my domain is
running on ...
Too bad, my provider is not to cooperative,
Any suggestions in how to solve this ?
Eddie
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be caused by me ...
Eddie
> LQ
>
>
>> -Original Message-
>> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
>> Behalf Of Eddie Bindt
>> Sent: Thursday, June 28, 2007 7:03 AM
>> To: otrs@otrs.org
>> Subject: [otrs] Software error
>>
>>
On 28-jun-2007, at 17:55, Gerhard Weber wrote:
Hi Eddie,
This error was apparently found to be the result of updating PERL.
BUT, as my otrs runs on a shared webserver, my provider refuses to
downgrade perl and tels me to fix my own
problems ... :-(
Restoring question.pm and base.pm
Too bad,
the original error
"Modification of a read-only value attempted at /usr/lib/perl5/
site_perl/5.8.8/i686-linux/Net/DNS/Question.pm line 47."
still points to the use of the system-wide module
tnx anyway,
Eddie
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On 28-jun-2007, at 21:41, Eddie Bindt wrote:
On 28-jun-2007, at 17:55, Gerhard Weber wrote:
Hi Eddie,
This error was apparently found to be the result of updating PERL.
BUT, as my otrs runs on a shared webserver, my provider refuses to
downgrade perl and tels me to fix my own
ls,
unshift gives me the same result ... No luck ... Stil lthe same error
message.
(the code with the warn statements does not give me any output ...)
Eddie
On 29-jun-2007, at 15:30, Gerhard Weber wrote:
Hi,
You can try extending @INC. add the line:
unshift @INC
On 2-jul-2007, at 15:46, Gerhard Weber wrote:
Hi,
we encountered the same problem at a new installation.
Hi,
good to see that I am not the only on with this problems ...
the simple solution: We just deleted the new files (version 659)
and copied the old .pm files.
That is what allready
5.8.8/i686-linux/Net/DNS/Question.pm line 47."
Is there really no fix for this ??? (besides downgrading perl ?)
Eddie
On 2-jul-2007, at 17:32, Eddie Bindt wrote:
On 2-jul-2007, at 15:46, Gerhard Weber wrote:
Hi,
we encountered the same problem at a new installation.
Hi,
good to see
On 2-jul-2007, at 20:26, Eddie Bindt wrote:
ls,
somewhere I hoped the problem would have been solved because I was
still running 2.0.2 on my system ...
So I updated to 2.1.7 ...
That went rather smooth All seems fine, but still the same
error ...
"Modification of a read-only
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