[otrs] How configure service levels - SLA

In really, I would like associate a SLA rule with a queue. And the tickets in this queue will have the same service level. Is possible? There's some tutorial or manual that I can follow? I'm testing the OTRS 3.1. Thank you and sorry for my english. -- Att, Douglas N

Re: [otrs] How configure service levels - SLA

Oh, i'm sorry. About the fields "service" and "SLA" in the ticket form, i found the problem, is necessary inform the client to see the services and sla associated. On Tue, Apr 17, 2012 at 1:04 PM, Douglas Nascimento wrote: > Hello. > > I'm begginer in OTRS

Re: [otrs] otrs and debian virtual hosting

> 55(16)3706-8783 > UNESP/Franca - FCHS > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- Atenciosamente, Douglas Nascimento de Jesus beaglenetwork.blogspot.com - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs