Oh, i'm sorry. About the fields "service" and "SLA" in the ticket form, i found the problem, is necessary inform the client to see the services and sla associated.
On Tue, Apr 17, 2012 at 1:04 PM, Douglas Nascimento <douglas...@gmail.com>wrote: > Hello. > > I'm begginer in OTRS and I'm little lost to how configure a SLA for > tickets. I created some services levels, but I don't know how associate the > ticket with the SLA. > > When I create a ticket (using a admin user) the fields "service" and "SLA" > are empty. In really, I would like associate a SLA rule with a queue. And > the tickets in this queue will have the same service level. Is possible? > > There's some tutorial or manual that I can follow? > > I'm testing the OTRS 3.1. > > Thank you and sorry for my english. > > -- > Att, > Douglas Nascimento de Jesus > beaglenetwork.blogspot.com > -- Atenciosamente, Douglas Nascimento de Jesus beaglenetwork.blogspot.com
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