Hello List,
I recently updated my OTRS 2.2.7 to 2.3.4. I was using a customized
code snipped that changed the TicketFreeText1 and -2 every Time when the
Ticket was moved to another Queue (see examples in
Kernel/System/Ticket/Event/TicketFreeFieldDefault.pm )
This worked pretty good.
In OTRS 2.3
Hi Guillaume,
I use the Apache Config for this:
#
RewriteEngine On
# Customer Portal deactivated:
RewriteRule /customer.pl /index.pl [R=301,L]
###
this leads to the agent login.
you may also use a container:
##
Order deny,allow
D
Hi,
> I get this error when i got to the Package Manager section:
>
>
> Software error:
>
> ERROR: Need write permission in OTRS home
> Try: $OTRS_HOME/bin/SetPermissions.pl !!!
> I have installed otrs on a ubuntu 10.04 default LAMP and Email installation.
> r...@nagios:~# /usr/share/otrs/bin/Set
Hi people,
I wonder if it's possible to split an existing OTRS into two by
migratiing selected Queues to a freshly installed instance.
Of course, I could create a clone of the existing OTRS and
delete/deactivate the corresponding queues on each instance, but i'd
prefer a clean install.
Any hints
Ruslan wrote
> Привет!
>
> Как дела?
>
>
хорошо! Спасибо, что спросил.
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Hello List,
This one is for the 3.1 hackers and developers ;)
I set up several key value pairs for a DynamicField Dropdown called
'language' :
key - value:
-
de - german
en - english
fr - french
I was wondering if DynamicFields are usable within my system Responses,
so I set the key
Hi Wolfgang,
I think upgrading directly to 2.3 (2.3.6) makes more sense. See the
UPGRADING -File of Version 2.3.6:
These instructions are for people upgrading OTRS from "2.2" to "2.3".
Upgrades from Versions 2.x to 2.(x+1) are imho supported, perhaps this
solves your problem.
For your o
Hi Frank,
you have to enable Dynamic fields in each view in Sysconfig:
Ticket -> Frontend::Agent::Ticket::View
In your case it is Ticket -> Frontend::Agent::Ticket::ViewSearch
There, enable this section by checking the box:
Ticket::Frontend::AgentTicketSearch###DynamicField
and add your Dyn
Hello Bernard,
the support of dynamic field Values in the ticket object seems to be
completely missing, I opened a bug a couple of days ago, I think your
issue is related to mine:
http://bugs.otrs.org/show_bug.cgi?id=8551
Cheers,
David
Am 14.06.12 12:12, schrieb Bernard Chambon:
H
