Hi Frank,
you have to enable Dynamic fields in each view in Sysconfig:
Ticket -> Frontend::Agent::Ticket::ViewXXXX
In your case it is Ticket -> Frontend::Agent::Ticket::ViewSearch
There, enable this section by checking the box:
Ticket::Frontend::AgentTicketSearch###DynamicField
and add your DynamicField keys, followed by 1
DynamicFields are really a cool new feature, but not well documented...
It took me quite a while to find out how it is used.
Cheers,
David
Am 19.04.12 15:09, schrieb Frank Thommen:
Hi,
I recently successfully upgraded from OTRS 3.0.x to 3.1.3 and all Free
Fields were converted into Dynamic Fields. But I now sadly miss the
possibility to use them in a search. This was possible with Free
Fields in OTRS 3.0.x.
Google and the OTRS documentation didn't help. Can anyone give me a
hint, how Dynamic Fields can be made searchable?
Thanks in advance
frank
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