Hello Bernard,
the support of dynamic field Values in the ticket object seems to be
completely missing, I opened a bug a couple of days ago, I think your
issue is related to mine:
http://bugs.otrs.org/show_bug.cgi?id=8551
Cheers,
David
Am 14.06.12 12:12, schrieb Bernard Chambon:
Hello,
I want to run an action , using event, according to the value of a
dynamic field
( dynamic field is a check box, let say "IsCompanyTicket")
The current situation :
dynamic field created and associated to Customer::Frontend
new ConfigItem added in Kernel/Config/Files/Ticket.xml
Event module created in Kernel/System/Ticket/Event/
In that module, I can see (print) the dynamic Field name
DynamicField_IsCompanyTicket, th'at's ok
* but I DON'T know how to get the value*
I meant that something like :
/my $df_value = $Ticket{DynamicField_IsCompanyTicket};
/
/ doesn't work, /I got no value
I have tried with checkbox but also textfield.
I don't kown where to look for in documentation ?
Best regards.
---------------
Bernard CHAMBON
IN2P3 / CNRS
04 72 69 42 18
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