To update based on questions:
'log' = open. So when I say 'log a ticket', I mean 'open a ticket'.
'reported' means to run reports. So, say I want to know how many tickets for
company example.com were opened, handled in a specific manner, were within
SLA's example, I need an easy way to group
De : Placide Lysias NJAMI [mailto:p.nj...@gelgh.com]
Envoyé : mercredi 4 novembre 2015 12:23
À : 'otrs@otrs.org'
Objet : Error while creating auto reply
Hi All,
My Auto Responses is empty.
When we try to create / add info and content in the body, we have this error
message:
Unk
> create a new customer_user if the return address doesn’t yet exist,
This will require programming. It's not a feature for practically anywhere
that simply sending an email to a site creates an account. It's easy to
spoof a sender address, plus do you really know that all the spam email
should als
Hello Placide,
‘charset’ column was deleted for OTRS 5, ‘utf8’ should be de only one on the
system.
This field is deleted on 'scripts/DBUpdate-to-5.pl’, check that you have latest
version for
your OTRS system files.
Greetings,
Carlos García
> On Nov 4, 2015, at 6:25 AM, Placide Lysias NJAM
Gerald - you were correct.
After restoring the old database again, I altered the tables from MyISAM to
InnoDB. Once that was done the database upgrade SQL script, the perl
script, and the database post-upgrade all ran properly with no unexpected
errors. After I upgraded the installed packages th
Make sure your var/cron isn't full of files only ending in .dist. Check the
docs.
On Nov 4, 2015 7:13 PM, "Rob Mitchell" wrote:
> Gerald - you were correct.
>
> After restoring the old database again, I altered the tables from MyISAM
> to InnoDB. Once that was done the database upgrade SQL scrip
