Hello Placide, ‘charset’ column was deleted for OTRS 5, ‘utf8’ should be de only one on the system. This field is deleted on 'scripts/DBUpdate-to-5.pl’, check that you have latest version for your OTRS system files.
Greetings, Carlos García > On Nov 4, 2015, at 6:25 AM, Placide Lysias NJAMI <p.nj...@gelgh.com> wrote: > > <image001.gif> > De : Placide Lysias NJAMI [mailto:p.nj...@gelgh.com > <mailto:p.nj...@gelgh.com>] > Envoyé : mercredi 4 novembre 2015 12:23 > À : 'otrs@otrs.org <mailto:otrs@otrs.org>' > Objet : Error while creating auto reply > > Hi All, > > My “Auto Responses” is empty. > > When we try to create / add info and content in the body, we have this error > message: > > Unknown column 'charset' in 'field list', SQL: 'INSERT INTO auto_response > (name, valid_id, comments, text0, text1, type_id, system_address_id, charset, > content_type, create_time, create_by, change_time, change_by)VALUES (?, ?, ?, > ?, ?, ?, ?, ?, ?, '2015-11-04 12:24:47' , ?, '2015-11-04 12:24:47' , ?)' > > Cdt! > > Regards, > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ <http://otrs.org/> > Archive: http://lists.otrs.org/pipermail/otrs > <http://lists.otrs.org/pipermail/otrs> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > <http://lists.otrs.org/cgi-bin/listinfo/otrs>
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