15/11/2014 12:00 - Daniel Litzbach wrote: But AFAIK you can change this in
the SysConfig if you would like to.
Regards
Mit freundlichen Grüßen
Daniel Litzbach
correct. It is "AgentSelfNotifyOnAction". But I would not change that on
productive as it could create a lot of unnecessary mails, b
Hi,
if you are still struggling with this issue: Try either
a) the OTRS appliance (from otrs.com) or
b) use the Turnkey LAMP Stack instead and install OTRS there (so basically
what Lars is suggesting)
You might also consult the documentation here:
[1]http://otrs.github.io/doc/index.html
--Mathia
Hi all,
Often my root user receives this email:
--
ERROR: OTRS-otrs.GenericAgent.pl-70 Perl: 5.10.1 OS: linux Time: Tue Nov 18
12:00:02 2014
Message: No TypeID for 1 found!
Traceback (18779):
Module: Kernel::System::Type::TypeLookup (OTRS 3.3.9) Line: 383
Module: Kernel::System::
Hi all
I am newbie in OTRS, I don't find a solution to send an email to the queue
agents when one of them add a note to a ticket.
I supposed "Agent Notifications" should do this, but nothing arrive.
How can I do it ?
Regards
Marco Borsani
Technical Delivery Manager
Datacenter Division
L.S. Ad
Notes attached to tickets will notify the owner of the ticket if locked.
On Tue, Nov 18, 2014 at 11:30 AM, Marco Borsani
wrote:
> Hi all
>
>
>
> I am newbie in OTRS, I don’t find a solution to send an email to the queue
> agents when one of them add a note to a ticket.
>
> I supposed “Agent Not
