From: otrs-boun...@otrs.org On Behalf Of Raul Libório
Sent: Thursday, October 09, 2014 5:12 PM
Subject: [otrs] Authentication failed for customers - Windows 2012 R2 AD
LDAP
I have an Active Directory installed on Windows Server 2012 R2. The OTRS can
view all users, however, when I try to aut
Did you verify what are you using to authenticate as uuid, email,
SAMAccountname, other, that affects too. Also, are you having issues
authenticating agents or customers?
Regards
2014-10-09 15:11 GMT-06:00 Raul Libório :
> Hello
>
> I have an Active Directory installed on Windows Server 2012 R2.
Hi all
I'd like to set a maximum number of ticket that a customer can open.
Different customers with different limits
Is it possible?
regards
Marco Borsani
Technical Delivery Manager
Datacenter Division
L.S. Advanced Software Srl
Via San Vincenzo, 2
16121 Genova
Italy
Phone +39 010 5701262
Mobi
Marshall,
Yes, I have also read something about that but I can not remember that was
related. I'm looking to find these parameters, if a problem of AD.
Alvaro, my problem is with customers. I'm using the sAMAccountName for
authentication, as the mapping done in Config.pm
Thanks!
Raul Libório
htt
Raul - sounds like packet capture time
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Raul
Libório
Sent: Friday, October 10, 2014 1:59 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Authentication failed for customers - Windows 2012 R2 AD
LDAP
Hello all,
We had a very similar issue trying to authenticate Customer accounts against
LDAP provided by Windows 2012 R2. We finally tracked down a solution (worked
for us, your results may vary) by modifying the lookup code that checks to see
if a user account is enabled.
A code snippet fro
Raul, if customer is the issue, you need to ensure you have configured AD
also in sysconfig, look for Auth variable and there you should have the
same settings as in Config.pm otherwise you need to add customers into data
base.,
Frontend::Customer::Auth
Regards
2014-10-10 11:59 GMT-06:00 Raul
