Re: [otrs] Auto response should be marked as read

Am 10.07.2014 16:54, schrieb Michiel Beijen: > This is what the config option > > Ticket::NewArticleIgnoreSystemSender > > is for, it does exactly what you want. You need to change the default > value, in SysConfig. From then on, all *new* autoreplies will be > marked 'read'. Thank you Mike, that

Re: [otrs] Auto response should be marked as read

Does this mean that the 'ticket merged' notices also do not generate a 'star'? Because in the past when someone merged a ticket, the owner of the existing ticket did not get a notification. That was fixed... Sander > Am 10.07.2014 16:54, schrieb Michiel Beijen: > > This is what the config opti