[otrs] Queue and Permission

Good evening ,everyone!     I have a new problem.     When I configured queue-group-role，I found that agent can move the ticket into any queue ,but they can not see all of the queues from dropdown "to queue" in "new phone ticket".     I check the role-group,agent have RO and MOVE INTO right .I a

[otrs] 答复： Queue and Permission

I found the answer,I use the sub-queue and I have  made a mistake in queue-group. --发件人：liziyi2006 发送时间：2014年6月26日(星期四) 23:26收件人：User questions and discussions about OTRS. 主　题：[otrs] Queue and Permission Good evening ,everyone!

[otrs] Import/Export Wrong with charset

I made a Export of computer with UTF-8 because we use chinese,and output format is csv.But Output file is  garbled and can not be import,syslog display "No valid charset found for the template id 1".My Import/Export package is 3.3.7

[otrs] Can not send "Notification Mail"

Good Afternoon,everyone!       My OTRS is 3.3.7，I have configured :         Core::Admin Email      Core::Sendmail     Core::NotificationSenderEmail     System EmailAddress       all above is the same mail_address.     Now I can received the mail when customer and agent forgot the password.     Bu