I found the answer,I use the sub-queue and I have made a mistake in queue-group.
------------------------------------------------------------------发件人：liziyi2006 <liziyi2...@aliyun.com>发送时间：2014年6月26日(星期四) 23:26收件人：User questions and discussions about OTRS. <otrs@otrs.org>主 题：[otrs] Queue and Permission Good evening ,everyone! I have a new problem. When I configured queue-group-role，I found that agent can move the ticket into any queue ,but they can not see all of the queues from dropdown "to queue" in "new phone ticket". I check the role-group,agent have RO and MOVE INTO right .I am puzzled,can not see but can move into .....why? My otrs itsm version is 3.3.7
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