Re: [otrs] Show picture of customer in AgentTicketZoom

2012-11-29 Thread Lars Jørgensen
Hi Gerald, That blog post really did the trick. I now have this in the CustomerUser mapping in Config.pm (this is for LDAP, but I guess it'll work with any backend using mapping): Map => [ # note: Login, Email and CustomerID needed! # var, frontend, storage, shown, required, st

Re: [otrs] Answer-Draft with CC-Recipient

2012-11-29 Thread Neil Simpson
A simple example. On Wed, Nov 28,

Re: [otrs] Sendmail Configuration

2012-11-29 Thread Gerald Young
might be better to use local smtp server with smarthost encrypted credentials. or whitelist your otrs server ip so creds aren't required. On Thu, Nov 29, 2012 at 10:45 AM, Roman Gelfand wrote: > When configuring smtp smart host, is it possible encrypt > username/passowrd in the config file? >

[otrs] Post install ticket

2012-11-29 Thread Roman Gelfand
After installing otrs, I found an odd tickets in a queue. It was signed by darthwader. Is this ticket generated on install or should I be concerned about my network security? Thanks in advance - OTRS mailing list: otrs - Webpage