Hi Gerald,
That blog post really did the trick. I now have this in the CustomerUser
mapping in Config.pm (this is for LDAP, but I guess it'll work with any
backend using mapping):
Map => [
# note: Login, Email and CustomerID needed!
# var, frontend, storage, shown, required, storage-type
# [ 'UserTitle', 'Title', 'title', 1, 0, 'var' ],
[ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
[ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
[ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
[ 'UserLogin', 'Picture', 'sAMAccountName', 1, 1, 'var', '#"><img
src="http://company.com/$Data{"UserLogin"}.jpg";></a><a href="#', 0 ],
[ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
[ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
[ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],
# [ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ],
# [ 'UserComment', 'Comment', 'description', 1, 0, 'var' ],
],
Lars
2012/11/26 Gerald Young <cryth...@gmail.com>
> Look at a response for valid placeholder templates. Something like <img
> src="http://images.company.com/<OTRS_CUSTOMER_DATA_UserLogin>.jpg"> might
> work. Also, check out one of my older posts about overloading the http-link
> in CustomerUser Map: http://forums.otterhub.org/viewtopic.php?f=60&t=7787
>
>
> On Mon, Nov 26, 2012 at 9:44 AM, Lars Jørgensen <ljo...@gmail.com> wrote:
>
>> Hi.
>>
>> I have this url-thingy: http://images.company.com/login.jpg
>>
>> The "login" part actually corresponds to what OTRS calls "Login" in the
>> customer information box. It's a repository of pictures of all our
>> customers. Well, most of them. In my case, my login is "lajo" so that url
>> would be http://images.company.com/lajo.jpg
>>
>> I would like to display a picture of the customer in that box. I can't
>> for the life of me figure out where to even start. So far my best bet is
>> LayoutTicket.pm, but as I don't know perl, I'm pretty much stumped.
>>
>> Is there an easy(ish) way to get those pictures up on the page?
>>
>>
>> --
>> Lars
>>
>>
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>
>
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--
Lars
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![http://company.com/$Data{"UserLogin"}.jpg"](http://company.com/$Data{"UserLogin"}.jpg"){kind=link}
