A simple example.
<input type="hidden"
name="CustomerTicketCounterCcCustomer" value="4"/>
<input type="hidden"
name="CcCustomerTicketText_1" value="j...@john.com"/>
<input type="hidden"
name="CcCustomerTicketText_2" value="m...@mark.com"/>
<input type="hidden"
name="CcCustomerTicketText_3" value="st...@steve.com"/>
<input type="hidden"
name="CcCustomerTicketText_4" value="ch...@chris.com"/>
<input type="hidden"
name="PreSelectedCustomerUser" value="1767"/>
<input type="hidden"
name="SelectedCustomerUser" value="1767"/>
<input type="hidden"
name="ExpandCustomerName" value="2"/>
On Wed, Nov 28, 2012 at 6:08 PM, Gerald Young <cryth...@gmail.com> wrote:
> you need to simply set the Cc value to the address(es) you need. Yes, I
> said, "simply". As in, if you understand how the templates assign the
> values, you just need to assign it to "Cc". It's all javascript.
>
> Take a look at http://forums.otterhub.org/viewtopic.php?f=60&t=16729 for
> a brief introduction to form logic.
>
> Then look up how to assign values to a form based upon an id for an
> element.
>
>
> On Wed, Nov 28, 2012 at 11:36 AM, <s.krue...@aswo.com> wrote:
>
>> Hi Gerald,
>>
>> I would like to use templates. But there I´ve not options to set the
>> CC-Recipient. Or ?
>>
>> Best regards, Stefanie Krüger
>>
>>
>> Von: otrs-requ...@otrs.org An: otrs@otrs.org, Datum: 22.11.2012 12:58
>> Betreff: otrs Digest, Vol 50, Issue 21 Gesendet von:
>> otrs-boun...@otrs.org
>> ------------------------------
>>
>>
>>
>> Send otrs mailing list submissions to
>> otrs@otrs.org
>>
>> To subscribe or unsubscribe via the World Wide Web, visit
>> http://lists.otrs.org/cgi-bin/listinfo/otrs
>> or, via email, send a message with subject or body 'help' to
>> otrs-requ...@otrs.org
>>
>> You can reach the person managing the list at
>> otrs-ow...@otrs.org
>>
>> When replying, please edit your Subject line so it is more specific
>> than "Re: Contents of otrs digest..."
>>
>>
>> Today's Topics:
>>
>> 1. Answer-Draft with CC-Recipient (s.krue...@aswo.com)
>> 2. Re: Answer-Draft with CC-Recipient (Gerald Young)
>>
>>
>> ----------------------------------------------------------------------
>>
>> Message: 1
>> Date: Thu, 22 Nov 2012 10:26:28 +0100
>> From: s.krue...@aswo.com
>> Subject: [otrs] Answer-Draft with CC-Recipient
>> To: otrs@otrs.org
>> Message-ID:
>> <
>> of3222dd89.a39224eb-onc1257abe.0033a0ce-c1257abe.0033d...@aswo.com>
>> Content-Type: text/plain; charset="iso-8859-1"
>>
>>
>> Hi !
>>
>> I want to create a responce-draft where the field "CC-recipient" is
>> filled
>> automatically with a certain email-address.
>> Is that possible ?
>> We?re using the otrs version 3.1.11
>>
>> Every tipp is welcome :-)
>>
>> Best regards, Stefanie Kr?ger
>> -------------- next part --------------
>> An HTML attachment was scrubbed...
>> URL: <
>> http://lists.otrs.org/pipermail/otrs/attachments/20121122/e5f22b8a/attachment-0001.html
>> >
>>
>> ------------------------------
>>
>> Message: 2
>> Date: Thu, 22 Nov 2012 05:38:22 -0500
>> From: Gerald Young <cryth...@gmail.com>
>> Subject: Re: [otrs] Answer-Draft with CC-Recipient
>> To: "User questions and discussions about OTRS." <otrs@otrs.org>
>> Message-ID:
>> <CAKk-oU+EuTU=27ApHs4bVRzXftWq=4kV=4U2bsb=
>> 6muhdm3...@mail.gmail.com>
>> Content-Type: text/plain; charset="iso-8859-1"
>>
>>
>> You can use templates or just throw in a script. start here:
>> http://forums.otterhub.org/viewtopic.php?t=17955
>>
>>
>> Yes, it's "State" instead of "CC" but I think you should figure it out if
>> you "View Source" on a rendered web page and/or "inspect element" to get
>> the DOM name of the cc field to populate.
>>
>>
>> On Thu, Nov 22, 2012 at 4:26 AM, <s.krue...@aswo.com> wrote:
>>
>> > Hi !
>> >
>> > I want to create a responce-draft where the field "CC-recipient" is
>> filled
>> > automatically with a certain email-address.
>> > Is that possible ?
>> > We?re using the otrs version 3.1.11
>>
>> > Every tipp is welcome :-)
>> >
>> > Best regards, Stefanie Kr?ger
>>
>> > ---------------------------------------------------------------------
>> > OTRS mailing list: otrs - Webpage:
>> http://otrs.org/
>>
>> > Archive: http://lists.otrs.org/pipermail/otrs
>> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>
>> >
>> -------------- next part --------------
>> An HTML attachment was scrubbed...
>> URL: <
>> http://lists.otrs.org/pipermail/otrs/attachments/20121122/ed45c015/attachment-0001.html
>> >
>>
>> ------------------------------
>>
>>
>> ---------------------------------------------------------------------
>> OTRS mailing list: otrs - Webpage:
>> http://otrs.org/
>>
>> Archive: http://lists.otrs.org/pipermail/otrs
>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>
>>
>> End of otrs Digest, Vol 50, Issue 21
>> ************************************
>>
>>
>> ---------------------------------------------------------------------
>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>> Archive: http://lists.otrs.org/pipermail/otrs
>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>
>
>
> ---------------------------------------------------------------------
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
