Re: [otrs] Connection to platform failed

2012-09-23 Thread Stefano Ricci
ok, from your response, i understand that the script in config.pm are executed on new incoming event.. i thnik that these events are: - new email fetched - customer login - agent login is that correct? On 22 September 2012 23:52, Gerald Young wrote: > It may be possible to do that as

Re: [otrs] Connection to platform failed

2012-09-23 Thread Gerald Young
I wouldn't *exactly* use the terminology "event" for this purpose. Essentially, you may be correct, but Config.pm is a module that is accessed to provide configuration attributes according to how Config.pm evaluates the expression for a given "variable" or "attribute". Config.pm is being used *ever

Re: [otrs] Connection to platform failed

2012-09-23 Thread Stefano Ricci
ok, thanks for the response. now i test the ping control, and if generate problem... On 23 September 2012 17:03, Gerald Young wrote: > I wouldn't *exactly* use the terminology "event" for this purpose. > Essentially, you may be correct, but Config.pm is a module that is > accessed to provide co